November 19, 2021
Conversations with Clients: Joe Benevides, Plus Relocation
By: COPC Inc. Certification Team
“They really dug in, understood the drivers of our business, understood how our processes work and applied their standards and...
November 5, 2021
Optimizing Pandemic Contact Center Outsourcing Relationships
By: Jay Wolcott
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing...