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The COPC CX Standard is a performance management system for call centers and customer experience operations. Download the latest editions, Release 7.0, today.
“They really dug in, understood the drivers of our business, understood how our processes work and applied their standards and concepts to our business in a very meaningful way.” …
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive…
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