Category: Artificial Intelligence

The COPC Blog

The Growing Role of Artificial Intelligence in the Customer Experience Industry

June 9, 2023

The Growing Role of Artificial Intelligence in the Customer Experience Industry

By: Teal Benson

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. This...
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience

April 28, 2023

COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience

By: Teal Benson

COPC Inc. and the COPC Standards Committee, a group of global customer experience (CX) experts overseeing the evolution of the...
Leveraging AI-driven Software to Boost CX Quality

April 1, 2022

Leveraging AI-driven Software to Boost CX Quality

By: Teal Benson

There is an adage in machine learning, garbage in, garbage out. Customer experience management platforms like Nexcom’s RevealCX Boost ¹ offer...
Conversations with Clients:<br>Ding Yi (Allen), Ant Financial, Part 2

September 9, 2019

Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2

By: Rachel Cui

“… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment...
Conversations with Clients:<br>Ding Yi (Allen), Ant Financial, Part I

September 5, 2019

Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part I

By: Rachel Cui

COPC Inc. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence...
The Role of Chatbots Within the Service Journey

June 20, 2019

The Role of Chatbots Within the Service Journey

By: Ian Aitchison

In the quest for faster, easier and more cost-effective service journeys, we are seeing many organisations across a wide range...
COPC Inc. Shanghai Client Seminar a Huge Success

June 11, 2019

COPC Inc. Shanghai Client Seminar a Huge Success

By: Dorothy Cheng

The second stop of the 2019 COPC Inc. seminar series in China brought us to Shanghai. This seminar took place...
Ask the Experts Blog Series: Artificial Intelligence in the Contact Center with Kathleen Jezierski and Ian Aitchison

January 31, 2018

Ask the Experts Blog Series: Artificial Intelligence in the Contact Center with Kathleen Jezierski and Ian Aitchison

By: Jim Von Seggern

In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational...