The COPC Blog
April 1, 2022
Leveraging AI-driven Software to Boost CX Quality
There is an adage in machine learning, garbage in, garbage out. Customer experience management platforms like Nexcom’s RevealCX Boost ¹ offer...
September 9, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2
“… the technology revolution (e.g., the cloud and AI) has made everything possible, and brought the opportunity for a re-establishment...
September 5, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part I
COPC Inc. recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence...
June 20, 2019
The Role of Chatbots Within the Service Journey
In the quest for faster, easier and more cost-effective service journeys, we are seeing many organisations across a wide range...
June 11, 2019
COPC Inc. Shanghai Client Seminar a Huge Success
The second stop of the 2019 COPC Inc. seminar series in China brought us to Shanghai. This seminar took place...
January 31, 2018
Ask the Experts Blog Series: Artificial Intelligence in the Contact Center with Kathleen Jezierski and Ian Aitchison
In our quarterly blog series, Ask the Experts, we ask COPC Inc. experts questions about specific areas for improving operational...