The COPC Blog

December 2, 2024
The Hidden Cost of Ineffective Contact Center Technology

October 8, 2024
Data Governance in the Age of AI: A Competitive Edge for Business Leaders

September 23, 2024
The Reality Gap: Sentiment Analysis vs. Customer Feedback

June 24, 2024
Analyzing the Current State of Customer Experience Amid Conflicting Data

April 9, 2024
Seizing the Digital Future in Customer Experience Transformation

April 2, 2024
Customer Experience Technology: A Deep Dive into GenAI, LLMs and AI Assistants

April 2, 2024
Implementing AI in CX: Strategies for Success

April 1, 2024
Self-Service Technology: A Customer-Centric Approach

September 11, 2023
A Foundation for Exceptional Digital Self-Service Design

April 28, 2023
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience

October 28, 2022
GUEST POST: Employee Engagement Research & Knowledge Management Software

April 1, 2022
Leveraging AI-driven Customer Experience Management Software to Boost CX Quality

September 9, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2

September 5, 2019