The COPC Blog
April 9, 2024
Seizing the Digital Future in Customer Experience Transformation
April 2, 2024
Customer Experience Technology: A Deep Dive into GenAI, LLMs and AI Assistants
April 2, 2024
Implementing AI in CX: Strategies for Success
April 1, 2024
Self-Service Technology: A Customer-Centric Approach
September 11, 2023
A Foundation for Exceptional Digital Self-Service Design
April 28, 2023
COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
October 28, 2022
GUEST POST: Employee Engagement Research & Knowledge Management Software
April 1, 2022
Leveraging AI-driven Customer Experience Management Software to Boost CX Quality
September 9, 2019
Conversations with Clients:
Ding Yi (Allen), Ant Financial, Part 2
September 5, 2019