The COPC Blog
August 16, 2022
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
Quality assurance (QA) can predict customer satisfaction (CSAT), providing actionable data that leads to significant and sustained improvements....
April 1, 2022
Leveraging AI-driven Software to Boost CX Quality
There is an adage in machine learning, garbage in, garbage out. Customer experience management platforms like Nexcom’s RevealCX Boost ¹ offer...
March 11, 2022
The Great Reinvention
Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices...
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores,...
June 20, 2019
The Role of Chatbots Within the Service Journey
In the quest for faster, easier and more cost-effective service journeys, we are seeing many organisations across a wide range...
December 29, 2017
Ensure an Accurate View of the Customer Experience Through Your Quality Program
Use your call center quality program to gain deeper CX insights and drive positive change For some time now, many...