The COPC Blog
![Training and Development as an Employee Retention Strategy](https://www.copc.com/wp-content/uploads/2023/01/Employee-retention-strategy-feature.png)
April 4, 2024
Training and Development as an Employee Retention Strategy
![Leader’s Guide to Call Center Retention](https://www.copc.com/wp-content/uploads/2024/03/Featured-Image.png)
March 11, 2024
Leader’s Guide to Call Center Retention
![Onboarding Best Practices: Reducing Attrition in the First 90 Days](https://www.copc.com/wp-content/uploads/2024/01/Article-2-Feature-1-1.png)
January 15, 2024
Onboarding Best Practices: Reducing Attrition in the First 90 Days
![Call Center Attrition: Avoid the Dilemma of First-Day Ghosting](https://www.copc.com/wp-content/uploads/2023/11/Avoid-the-Dilema-of-First-Day-Ghosting-1.png)
November 15, 2023
Call Center Attrition: Avoid the Dilemma of First-Day Ghosting
![Three Lean Six Sigma Process Improvement Insights](https://www.copc.com/wp-content/uploads/2019/06/SM-Cover.png)
January 23, 2023
Three Lean Six Sigma Process Improvement Insights
![Best Practices for Recruiting, Hiring and Training that Lead to Higher Retention](https://www.copc.com/wp-content/uploads/2022/01/COPC-Best-Practices-For-RecruitingHiringTrainingPT1.png)
December 7, 2022
Best Practices for Recruiting, Hiring and Training that Lead to Higher Retention
October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative
March 11, 2022
The Great Reinvention
![Best Practices for Recruiting, Hiring and Training](https://www.copc.com/wp-content/uploads/2022/01/COPC-Best-Practices-For-RecruitingHiringTrainingPT1.png)
January 21, 2022