“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for…
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This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores, regional director for Conduent, in Manila, Philippines. Gladys is a…
A business issue involving your call center has been affecting your organization for months. Maybe you have a growing company but lagging sales, increased operational costs or poor customer satisfaction….
Posting 2 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training In our first posting regarding call center best practices for recruiting, hiring and training, we...
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Posting 1 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training To improve performance and provide a superior customer experience, call centers often focus on the...
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We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations that support the customer experience. Since 1996, we have helped...
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