The COPC Blog
January 23, 2023
Three Lean Six Sigma Process Improvement Insights
Lean Six Sigma is a process improvement philosophy focused on delivering greater value to customers, employees, and businesses. Lean methodologies...
January 13, 2023
Training and Development as an Employee Retention Strategy
Training and development functions exist in most contact center operations. Some organizations focus primarily on new hire training, while others...
December 7, 2022
Best Practices for Recruiting, Hiring and Training that Lead to Higher Retention
Part 1 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training To improve performance and provide...
September 2, 2022
Employee Engagement and Retention: Consider This
Contact center managers often attribute high attrition to unfulfilling tasks and a lack of professional advancement opportunities. A critical factor...
August 16, 2022
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
Quality assurance (QA) can predict customer satisfaction (CSAT), providing actionable data that leads to significant and sustained improvements....
April 19, 2022
Express International Inc. Invests in Employees to Elevate Customer Service
WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
March 11, 2022
The Great Reinvention
Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices...
January 21, 2022
Best Practices for Recruiting, Hiring and Training
Part 2 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training In our first posting regarding...
October 22, 2021
Conversations with Clients: Kyla Starks, Transcom
“You absolutely have to go with COPC Inc. The experiences are tried and true. The results are there… You have...
July 8, 2021
COPC Inc. Celebrates the 5,000th Student to Complete Training in EMEA
COPC Inc. continues to deliver value to contact centers and customer experience industries by maintaining strong programs that give our...
June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX
“We need to focus more on the issues that trouble us in these remote working times and innovate with technology...
March 24, 2020
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services
WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores,...
February 14, 2019
COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management Professionals
Winter Park, Fla.—(Feb. 14, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
August 9, 2018
COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training
Reduced Pricing Available for Malaysian Companies Through the HRDF Fund SINGAPORE and KUALA LUMPUR, Malaysia — (9 August 2018) —...
February 28, 2018
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals
Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
March 10, 2017
COPC Inc. Announces Its Global Public Training Calendar
Winter Park, Fla.—(March 10, 2017)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
January 1, 2016
Welcome to the COPC Inc. Blog!
We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations...