Category: Training

The COPC Blog

Employee Engagement and Retention: Consider This

September 2, 2022

Employee Engagement and Retention: Consider This

By: Kizzy Misa

Contact center managers often attribute high attrition to unfulfilling tasks and a lack of professional advancement opportunities. A critical factor...
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment 

August 16, 2022

Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment 

By: Teal Benson

Quality assurance (QA) can predict customer satisfaction (CSAT), providing actionable data that leads to significant and sustained improvements....
Express International Inc. Invests in Employees to Elevate Customer Service

April 19, 2022

Express International Inc. Invests in Employees to Elevate Customer Service

By: Karen Colvin

WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
The Great Reinvention

March 11, 2022

The Great Reinvention

By: Ali Gradert

Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices...
Best Practices for Recruiting, Hiring and Training

January 21, 2022

Best Practices for Recruiting, Hiring and Training

By: Kyle Kennedy

Part 2 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training In our first posting regarding...
Best Practices for Recruiting, Hiring and Training

January 14, 2022

Best Practices for Recruiting, Hiring and Training

By: Kyle Kennedy

Part 1 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training To improve performance and provide...
Conversations with Clients:  Kyla Starks, Transcom

October 22, 2021

Conversations with Clients: Kyla Starks, Transcom

By: COPC Inc. Certification Team

“You absolutely have to go with COPC Inc. The experiences are tried and true. The results are there… You have...
COPC Inc. Celebrates the 5,000<sup>th</sup> Student to Complete Training in EMEA

July 8, 2021

COPC Inc. Celebrates the 5,000th Student to Complete Training in EMEA

By: Kevin Campbell

COPC Inc. continues to deliver value to contact centers and customer experience industries by maintaining strong programs that give our...
Conversations with Clients:<br>Byron J. Fernandez, TDCX

June 4, 2020

Conversations with Clients:
Byron J. Fernandez, TDCX

By: Shreekant Vijaykar

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology...
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

March 24, 2020

COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

By: Karen Colvin

WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
Conversations with Clients:<br>Gladys Labradores, Conduent Philippines

October 1, 2019

Conversations with Clients:
Gladys Labradores, Conduent Philippines

By: Shreekant Vijaykar

This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores,...
Three Insights About the Lean Six Sigma Process to Ensure Success with Your Performance Improvement Project

June 26, 2019

Three Insights About the Lean Six Sigma Process to Ensure Success with Your Performance Improvement Project

By: Rick Zayas

A business issue involving your call center has been affecting your organization for months. Maybe you have a growing company...
COPC Inc. Announces its 2019 Global Public Training Calendar  for Customer Experience Management Professionals

February 14, 2019

COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management Professionals

By: Karen Colvin

Winter Park, Fla.—(Feb. 14, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training

August 9, 2018

COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training

By: Karen Colvin

Reduced Pricing Available for Malaysian Companies Through the HRDF Fund SINGAPORE and KUALA LUMPUR, Malaysia — (9 August 2018) —...
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

February 28, 2018

COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

By: Karen Colvin

Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
COPC Inc. Announces Its Global Public Training Calendar

March 10, 2017

COPC Inc. Announces Its Global Public Training Calendar

By: Karen Colvin

Winter Park, Fla.—(March 10, 2017)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
Welcome to the COPC Inc. Blog!

January 1, 2016

Welcome to the COPC Inc. Blog!

By: Kyle Kennedy

We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations...