Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices & approaches to reinvent labor policies Ideas on how to…
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Part 2 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training In our first posting regarding call center best practices for recruiting, hiring and training, we...
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Part 1 of 2 in a Series—Call Center Best Practices for Recruiting, Hiring and Training To improve performance and provide a superior customer experience, call centers often focus on the...
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As an organization one of the most important factors to consider when looking at employee retention is employee engagement. Employee engagement goes beyond your employee’s happiness and instead looks at…
“You absolutely have to go with COPC Inc. The experiences are tried and true. The results are there… You have to do it.” – Kyla Starks, Senior Vice President of…
COPC Inc. continues to deliver value to contact centers and customer experience industries by maintaining strong programs that give our customers actionable training, resulting in higher CSAT scores and reduced…
“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for…
This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores, regional director for Conduent, in Manila, Philippines. Gladys is a…
A business issue involving your call center has been affecting your organization for months. Maybe you have a growing company but lagging sales, increased operational costs or poor customer satisfaction….
We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations that support the customer experience. Since 1996, we have helped...
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