COPC® Lean Six Sigma for Contact Centers – Yellow Belt Training

Learn vital data analysis and process improvement skills to enhance efficiency and customer satisfaction.

Individual Training
For those who want to advance their skills or organizations that need training for a small group.
Public Course Schedule

COPC® Lean Six Sigma for Contact Centers — Yellow Belt Training provides participants with the essential tools and techniques of Six Sigma to enhance service quality, increase revenue, and reduce costs in your CX operations.  

This course specifically adapts the Lean Six Sigma methodology to address the unique challenges of contact centers and CX environments. Focusing on the critical phases of the define, measure, and analyze components in DMAIC, participants will aquire the skills to drive sustainable, impactful improvements. 

Experience a rich blend of engaging lectures, interactive discussions, and hands-on analysis exercises, all culminating in daily reviews that solidify learning. Upon successful completion of this course and passing our examination, attendees emerge COPC Lean Six Sigma Yellow Belt Certified.   

  • Understanding Lean Six Sigma's Relevance in CX
  • Broad Application of Lean Sigma Beyond Projects
  • Overcoming Common Misconceptions and Performance Challenges
  • Effective Target Setting and Problem-Solving Techniques
  • Data Analysis and Process Prioritization Skills
  • Advanced Use of Lean Six Sigma Tools