Well-Established BPO in North America Reduced Attrition and Improved Operational Performance to Become the Vendor of Choice for its Client
Major Retail Bank Unlocked Millions in Savings with CX Assessment and Redesigned Credit and Debit Card Service Journey
Leading Global Healthcare Provider Transforms Patient and Employee Support Infrastructure
OnStar Improves Service Journeys and Elevates Customer Lifecycle Experience
Certification Brings Operational Improvements
Hyatt Elevates Conversion Rate and Customer Satisfaction with COPC® Operational Assessment
Enhancing Workforce Management Through Certification
Strategic Response to Managing Attrition in Remote Work
China’s Leading E-commerce Platform for Life Services Builds a Customer-Centric Service Operation
Global Workforce Management Team Strengthens through COPC Inc. Training
Car Hailing Customer Service Center Ensures Client Satisfaction through COPC Certification
Global Leader Provides Unmatched Customer Experience by Implementing the COPC CX Standard
Large Business Processes Company Improves Workforce Management Across the Globe
Webhelp Improves CSAT Through Certification
Leading Health Technology Company Achieves High Performance Levels
Large Customer Engagement Services Company Adopts the COPC CX Standard
Malaysia Utility Improves CSAT and Reduces Service Costs
Telecommunications Group Optimizes Workforce Management (WFM)
Financial Firm Aligns Quality to Predict Performance
Telecom Provider Increases Customer Satisfaction
U.S. Electronics Retailer Improves CSAT, Cost and Sales
Vendor Alignment Increases Customer Satisfaction
Service Experts Improve Performance by Contract Restructuring
Citigroup Improves Performance with Certification and Six Sigma
UWV Improves Operational Performance Through Certification
Groupon Achieves Millions in Savings
Major Retailer Improves CX Operations with Customer Journey Mapping
North American Telecom Collections Improves Bad Debt, Churn and Right Party Connects