Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
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Co-Created Course with CDI: Scaling AI Agents from a CX Perspective
Managing Outsourced Service Operations
Optimize contact center supplier relationships and performance results with proven techniques from contracting and partner selection to day-to-day management.
Customer Experience Operations
Achieve and sustain operational excellence using the best practices, metrics and improvement approaches in the COPC CX Standard.