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Class Schedule

Learn More About Our Class Offerings

  • Class Name

    Lean Six Sigma for Contact Centers | Yellow Belt
  • Dates Sep 8, 2025
  • Region APAC
  • Location Jakarta, Indonesia
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Oct 27 - Oct 31, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 18 - Nov 19, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Sep 8 - Sep 11, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Foundations in AI for CX
  • Dates Sep 8 - Sep 11, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Mar 31 - Apr 1, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Mar 25 - Mar 26, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Mar 2 - Mar 13, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Managing Outsourced Service Operations
  • Dates Feb 2 - Feb 13, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Jan 21 - Jan 23, 2026
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Dec 2 - Dec 4, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Nov 3 - Nov 7, 2025
  • Region EMEA
  • Location Europe
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 29 - Oct 3, 2025
  • Region EMEA
  • Location Amsterdam
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Oct 20 - Oct 24, 2025
  • Region APAC
  • Location Sydney NSW
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Dec 1 - Dec 12, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Nov 20 - Nov 21, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    High-Performance Management Techniques
  • Dates Nov 3 - Nov 7, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Oct 13 - Oct 17, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Oct 6 - Oct 10, 2025
  • Region APAC
  • Location Singapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Data Analysis for Contact Centers
  • Dates Sep 30 - Oct 1, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 15 - Sep 19, 2025
  • Region APAC
  • Location Manila
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Aug 25 - Aug 29, 2025
  • Region APAC
  • Location Kuala Lumpur
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Aug 18 - Aug 22, 2025
  • Region APAC
  • Location Singapore
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Aug 6 - Aug 7, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Jul 14 - Jul 25, 2025
  • Region APAC
  • Location ANZ / INDIA / SEA
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Sep 8 - Sep 12, 2025
  • Region APAC
  • Location Jakarta, Indonesia
  • Format
    In-Person
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Dec 9 - Dec 10, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Nov 3 - Nov 10, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Service Journey Thinking
  • Dates Oct 28 - Oct 30, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Mastering Workforce Management
  • Dates Sep 15 - Sep 19, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices in Managing Outsourced Service Operations
  • Dates Sep 8 - Sep 12, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Quality Management
  • Dates Aug 12 - Aug 13, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details

  • Class Name

    Best Practices for Customer Experience Operations
  • Dates Aug 11 - Aug 18, 2025
  • Region North America
  • Location United States
  • Format
    Live Virtual
  • Class Details