COPC Korea

The Global Leader in Contact Center and Customer Experience Improvement

Consulting, training, certification and research services that transform operations to deliver exceptional customer experiences

Contact Center and Customer Experience Management Services

Since 1996, we have worked with global brands to improve their customer experience and contact center operations.

We understand that effective operations across all customer touchpoints is the foundation for high performance. Our experts work alongside your team to design a solution to meet your unique needs. Every client is different, and we are committed to setting you up for success through our consulting, benchmarking, training, certification and research services.

Contact Center and Customer Experience Management Training

Create a work culture that motivates, educates and equips leaders with the skills to operate a high-performing contact center or CX operation.

Delivering exceptional CX requires management teams with the knowledge and tools to meet evolving customer expectations while managing costs. To achieve these goals for your contact center, vendor management organization or any CX operation, COPC Inc. offers an extensive curriculum based on the COPC CX Standard and delivered by industry experts. Equip your leaders with proven best practices for high-performance management.

View the public training schedule

Best Practices for CX Operations

COPC Best Practices for Customer Experience (CX) Operations Training

Drive consistency and improve satisfaction while boosting sales and lowering costs. This course centers around contact center and CX operational guidelines found in the COPC CX Standard.

COPC Certification

Stand out from the crowd with external validation of your high performing operations

Certification to the COPC Customer Experience (CX) Standard provides recognition and validation of your company’s outstanding operational performance in providing an exceptional customer experience. COPC-certified companies are innovative leaders in their respective industries and are committed to operational excellence, demonstrating the ability to consistently achieve high performance in service, quality, cost, revenue and customer satisfaction. Achieving certification shows your customers and stakeholders that your organization is dedicated to being the best in delivering an exceptional customer experience while balancing costs. Clients that have become certified have achieved a return-on-investment from 2X to 49X.

Contact Center and Customer Experience Consulting

Fixing contact center & CX operational problems is what we do

Our performance improvement consulting work transforms your CX operations by boosting customer satisfaction and increasing sales while reducing operational costs. Our three-part process, perfected over 25+ years, will quickly identify the root cause of performance issues, determine areas with the greatest ROI. implement proven approaches for immediate improvement and provide tools for continued success. From service design to operational transformation to strategic sourcing, we will guide you on your path to exceptional customer experience.

Research Services

Leverage customized research for actionable, data-driven insights

Making strategic decisions based on data has never been more important. And the source of that data must be trusted, credible and relevant to your unique situation. COPC Inc.'s customized research services provides unparalleled insights and strategic recommendations to meet your company's unique needs. With years of experience and a deep understanding of the contact center and customer experience (CX) industry, we will identify emerging trends, uncover valuable market opportunities and develop actionable strategies to help your company achieve its goals. 

COPC Customer Experience (CX) Standard

The globally recognized standard for contact center and CX excellence.

The COPC CX Standard is a globally recognized set of operational guidelines and best practices for customer experience and contact center management. Initially developed in 1996, it covers all aspects of CX management, from leadership and planning to key operational processes, performance metrics and high-performance targets. By implementing the standard, organizations create a more customer-focused culture, improve customer satisfaction and loyalty, reduce costs and ultimately drive better business outcomes.

Benefits of Using the COPC CX Standard

By using the COPC CX Standard to manage and improve operations that support the customer experience, organizations gain a common language across the entire operation – from metrics and calculations to processes and structured performance improvement.

The standard serves as a definitive roadmap, providing a holistic understanding and view of operational processes to deliver and sustain high performance. Additionally, the standard is reviewed and updated twice a year by globally industry leaders, which means users are always leveraging updated best practices.

Download the COPC CX Standard.

Certification to the COPC CX Standard

Organizations that become certified to the COPC CX Standard realize even more benefits. To become certified, organizations are required to consistently achieve high performance in service, quality, cost, revenue and customer satisfaction. Certification translates to industry recognition and a competitive advantage, demonstrating that the organization delivers exceptional results. Clients that have become certified have achieved a return-on-investment from 2X to 49X.

Transforming Contact Centers and CX Operations Globally

Since 1996, COPC Inc. has partnered with hundreds of leading organizations in over 70 countries, transforming customer operations throughout the world. Providing consulting, training, or certification, we offer a hands-on approach for contact centers, CX operations and vendor management organizations to improve performance and the customer experience.