Dedicated to improving the customer experience on a global scale, COPC has helped global organizations since 1996 to transform operations that support the customer experience.
We understand that effective operations across all customer touchpoints is the foundation of exceptional customer experiences. Our experts are relentlessly focused on guiding our clients to improvements that drive significant and sustained results in their contact center and customer experience operations.
Contact Center and Customer Experience Management Services
Since 1996, we have worked with global brands to improve their customer experience and contact center operations. Our experts work alongside your team to design a solution to meet your unique needs. Every client is different, and we are committed to setting you up for success through our consulting, benchmarking, training, certification and research services.
Contact Center and Customer Experience Management Training
Create a work culture that motivates, educates and equips leaders with the skills necessary to operate a high-performing contact center or CX operation.
Delivering exceptional CX requires management teams with the knowledge and tools to meet evolving customer expectations. At the same time, your operational managers are tasked with decreasing costs, improving efficiency and boosting revenue and client satisfaction.
To achieve these goals for your contact center, vendor management organization or any CX operation, COPC Inc. offers an extensive curriculum across multiple disciplines based on the COPC CX Standard. Equip your leaders with proven best practices for high-performance management.
Best Practices for CX Operations
Drive consistency and improve satisfaction while boosting sales and lowering costs. This course centers around contact center and CX operational guidelines found in the COPC CX Standard.
COPC Certification
Stand out from the crowd with external validation of your high performing operations.
Certification to the COPC Customer Experience (CX) Standard provides recognition and validation of your company’s outstanding operational performance in providing an exceptional customer experience. COPC-certified companies are innovative leaders in their respective industries and are committed to operational excellence, demonstrating the ability to consistently achieve high performance in service, quality, cost, revenue and customer satisfaction.
Achieving certification shows your customers and stakeholders that your organization is dedicated to being the best in delivering an exceptional customer experience while balancing costs. Clients that have become certified have achieved a return-on-investment from 2X to 49X.
Contact Center and Customer Experience Consulting
Fixing contact center and CX operational problems is what we do.
Our performance improvement consulting work transforms your CX operations by boosting customer satisfaction and increasing sales while reducing operational costs. Our three-part process, perfected over 25+ years, will:
Quickly identify the root cause of performance issues
Determine areas with the greatest ROI
Implement proven approaches for immediate improvement and
Provide tools for continued success.
From service design to operational transformation to strategic sourcing, we will guide you on your path to exceptional customer experience.
Customized research for actionable, data-driven insights
Making strategic decisions based on data has never been more important. And the source of that data must be trusted, credible and relevant to your unique situation.
COPC Inc.'s customized research service provides unparalleled insights and strategic recommendations tailored to meet your company's unique needs. With years of experience and a deep understanding of the contact center and customer experience (CX) industry, we can identify emerging trends, uncover valuable market opportunities, and develop actionable strategies to help your company achieve its goals.
