Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Alibaba
  • RegionAPAC
  • LocationQuzhou, Zhejiang, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoQuzhou Site High Value Customer Service
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationWeifang, Shandong, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDouyin E-commerce Consumer Service Cooperation Project
  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • RegionAPAC
  • LocationChengdu, Sichuan Province, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2022
  • Entity InfoOperations Department, Samsung China Investment Co., Ltd., Contact Center
  • Company Name

    China Mobile Group Guangdong Co., Ltd.
  • RegionAPAC
  • LocationGuangdong, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoTibet Inbound Call Program
  • Company Name

    China Mobile Online Services Company Ltd.
  • RegionAPAC
  • LocationGuangdong, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoGuangdong Site Tibet Inbound Call Program
  • Company Name

    China Motion Telecare Co., Ltd.
  • RegionAPAC
  • LocationShenzhen, Guangdong, China
  • StatusProcess Recertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoShenzhen Huawei Admin & Operator Program
  • Company Name

    China Unicom Smart Connection Technology Limited
  • RegionAPAC
  • LocationBeijing, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2022
  • Entity InfoChina Unicom Smart Network Beijing Contact Center, China Unicom Smart Network North Hebei Contact Center
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationDalian, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoDalian Jumeng Technology Development Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationFoshan, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoFoshan Jumeng Information Technology Service Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationSuzhou, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoSuzhou Kewei Information Service Co., Ltd.
  • Company Name

    Concentrix Corp.
  • RegionAPAC
  • LocationBrisbane, Australia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    Concentrix CVG Malaysia Snd. Bhd.
  • RegionAPAC
  • LocationKuala Lumpur, Malaysia
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoMicrosoft SEA Surface Customer Service & Technical Support and Online Services
  • Company Name

    Concentrix Services (Thailand) Co., Ltd.
  • RegionAPAC
  • LocationBangkok, Thailand
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoTechnical Support
  • Company Name

    Concentrix Services Corp.
  • RegionAPAC
  • LocationQuezon City, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Services Corp.
  • RegionAPAC
  • LocationManila, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Concentrix Services Korea
  • RegionAPAC
  • LocationSeoul, Korea
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Conduent Business Service Philippines, Inc.
  • RegionAPAC
  • LocationPasay, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoTechnical Support Services
  • Company Name

    Dalian Kingwisoft Technology Co., Ltd.
  • RegionAPAC
  • LocationDalian, China
  • StatusRecertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateAug 2022
  • Entity InfoVideo Clip Review Program
  • Company Name

    Lenovo
  • RegionAPAC
  • LocationSingapore
  • StatusApplied
  • CertificationCX Standard for Vendor Management Organizations
  • Release6.1
  • Cert DateAug 2023
  • Entity InfoFace to Face Services
  • Company Name

    Lenovo
  • RegionAPAC
  • LocationSydney, Australia
  • StatusApplied
  • CertificationCX Standard for Vendor Management Organizations
  • Release6.1
  • Cert DateAug 2023
  • Entity InfoFace to Face Services
  • Company Name

    Majorel
  • RegionAPAC
  • LocationClark, Philippines
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateAug 2023
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Mastercard
  • RegionAPAC
  • LocationSydney, Australia
  • StatusCertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoB2C Contact Center
  • Company Name

    Pengurusan Air Selangor Sdn. Bhd.
  • RegionAPAC
  • LocationSelangor, Malaysia
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoInbound & Rezo Programs at Daythree Business Services Sdn. Bhd.
  • Company Name

    Shanghai Kaichang Information & Technology Co., Ltd
  • RegionAPAC
  • LocationChongqing, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoTeleperformance Chongqing PIT Program
  • Company Name

    Shanghai Onstar Telematics Company Ltd.
  • RegionAPAC
  • LocationShanghai, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateApr 2023
  • Entity InfoSAIC-GM Customer Service Center Customer Support & Vehicle Service
  • Company Name

    Taiying Technology Group Co., Ltd.
  • RegionAPAC
  • LocationTaian, China
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoHuawei Integrated Hotline and Online Services
  • Company Name

    TDCX
  • RegionAPAC
  • LocationCebu, Philippines
  • StatusCertified
  • CertificationCX Standard for OSPs
  • Release6.2
  • Cert DateJan 2023
  • Entity InfoOnsite and At Home
  • Company Name

    Teleperformance
  • RegionAPAC
  • LocationWuxi, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoWuxi Site PIT Program
  • Company Name

    transcosmos Korea inc.
  • RegionAPAC
  • LocationSeoul, South Korea
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoTCK Seoul
  • Company Name

    transcosmos Korea inc.
  • RegionAPAC
  • LocationBusan, Korea
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoTCK Busan
  • Company Name

    Tuhu.cn Corp.
  • RegionAPAC
  • LocationWuhu & Shanghai, China
  • StatusCertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJun 2023
  • Entity InfoCustomer Service Centers
  • Company Name

    Vision-X Enterprise Management, Ltd.
  • RegionAPAC
  • LocationChengdu, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoOperation/A Single Client Technical Support Program CD Site
  • Company Name

    Welsend Telecom Co., Ltd.
  • RegionAPAC
  • LocationChengdu, Sichuan, China
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoChengdu Center Huawei Project