Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
2P Perfect PresentationRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoContact Center Services
Company Name
5CARegionEMEA
LocationThe Netherlands
StatusProcess Recertified
CertificationCX Standard for OSPs
Release7.0
Cert DateNov 2023
Entity InfoGlobal Workforce Management
Company Name
Advanced Shining Gulf Company (Solex Plus)RegionEMEA
LocationJeddah & Riyadh, Saudi Arabia
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2023
Entity InfoInbound, Technical Support, Business Process Outsourcing
Company Name
Aflac Life Insurance Japan Ltd.RegionJapan
LocationChofu, Kobe, Sendai & Sapporo
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateOct 2023
Entity InfoContact Center
Company Name
AlasilaCXRegionEMEA
LocationRiyadh, Saudi Arabia
StatusApplied
CertificationCX Standard for OSPs
Release7.0
Cert DateJun 2022
Company Name
AlibabaRegionAPAC
LocationQuzhou, Zhejiang, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoQuzhou Site High Value Customer Service
Company Name
Apex ParaguayRegionLATAM
LocationParaguay
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJul 2023
Entity InfoMobile 1 y 2 linea, Home 1 y 2 línea, WA de Py y Mobile de Bo
Company Name
AquitelRegionEMEA
LocationPoitiers, France
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoClient iQuitel
Company Name
ARS InternacionalRegionLATAM
LocationQuito, Ecuador
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateJun 2023
Entity InfoOperación Ecuador
Company Name
AtentoRegionLATAM
LocationGuatemala
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJan 2024
Entity InfoEn su Proceso de Atención de Servicio al Cliente para Tigo Nicaragua: Llamadas Telefónicas Inbound y Medios Digitales y para Tigo Panamá: Llamadas Telefónicas Inbound y Whatsapp
Company Name
AtentoRegionLATAM
LocationGuatemala
StatusCertified
CertificationPIC Standard
Release7.0
Cert DateMar 2024
Entity InfoTigo Guatemala
Company Name
Atlantic Quantum Innovations S.A.S.RegionLATAM
LocationBarranquilla, Colombia
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateJun 2024
Entity InfoCustomer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
Banco Promerica de Costa Rica S.A.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationPIC Standard
Release7.0
Cert DateNov 2023
Entity InfoSoluciones, Cobros y Canales Digitales
Company Name
Beijing 7Runto Technology Co., Ltd.RegionAPAC
LocationWeifang, Shandong, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoDouyin Mall Consumer Service
Company Name
Beijing Interactive CRM Technology Ltd.RegionAPAC
LocationXi'an, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoTeleperformance Xi'an - A Single Client Technical Support Program
Company Name
Capability BPORegionEMEA
LocationDurban, South Africa
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoInstacart Program
Company Name
Chengdu Topvoice Technology Co.,Ltd.RegionAPAC
LocationChengdu, Sichuan, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoVOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team
Company Name
China Mobile Group Guangdong Co., Ltd.RegionAPAC
LocationGuangdong, China
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoTibet Inbound Call Program
Company Name
China Mobile Online Services Company Ltd.RegionAPAC
LocationGuangdong, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoGuangdong Site Tibet Inbound Call Program
Company Name
China Motion Telecare Co., Ltd.RegionAPAC
LocationShenzhen, Guangdong, China
StatusProcess Recertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoShenzhen Huawei Admin & Operator Program
Company Name
Concentrix Corp.RegionAPAC
LocationBrisbane, Australia
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateAug 2023
Entity InfoAt Home Advisors for a Single Client Technical Support Program
Company Name
Concentrix Corp.RegionAPAC
LocationDalian, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoDalian Jumeng Technology Development Co., Ltd.
Company Name
Concentrix Corp.RegionAPAC
LocationFoshan, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoFoshan Jumeng Information Technology Service Co., Ltd.
Company Name
Concentrix Corp.RegionAPAC
LocationSuzhou, China
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoSuzhou Kewei Information Service Co., Ltd.
Company Name
Concentrix Corp.RegionEMEA
LocationPortugal
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionEMEA
LocationNordics
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateApr 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationSan Jose, Costa Rica
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationSao Paulo, Brazil
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationHamilton, Ontario, Canada
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationLake Mary, Florida
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionLATAM
LocationManagua, Nicaragua
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionNorth America
LocationJacksonville, Florida
StatusRecertification
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoA Single Client Technical Support Program
Company Name
Concentrix Corp.RegionEMEA
LocationTurkey & Jordan
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Single Client Technical Support Program