Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
2P Perfect PresentationRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
Selected Accounts
Company Name
Advanced Shining Gulf Company (Solex Plus)Region
EMEA
Location
Jeddah & Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
Technical Support, Business Process Outsourcing
Company Name
Aflac Life Insurance Japan Ltd.Region
Japan
Location
Chofu, Kobe, Sendai & Sapporo
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Oct 2024
Account Info
Contact Centers
Company Name
AlasilaCXRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2025
Account Info
Projects fully managed by AlasilaCX
Company Name
AlcanceRegion
LATAM
Location
Tegucigalpa, Honduras
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Account Info
Banco Ficohsa Collection Programs Commercial and Customer Service
Company Name
Annotation, Inc.Region
Japan
Location
Tokyo
Status
Applied
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
Contact Center Zone User Support Team
Company Name
AtentoRegion
LATAM
Location
Chile
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Oct 2024
Account Info
Tigo Paraguay Processes: Inbound Mobile PRE POST, MFS – WhatsApp Mobile
Company Name
Atlantic Quantum Innovations S.A.S.Region
LATAM
Location
Barranquilla, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jun 2024
Account Info
Customer Service, Retention, TPV, Chat and Backoffice Vistra
Company Name
atmaalRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Human-Assisted Inbound Services
Company Name
Axis Bank Ltd.Region
India
Location
Mumbai & Hyderabad
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
Phone Banking
Company Name
Banco Promerica de Costa RicaRegion
LATAM
Location
San Jose, Costa Rica
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service and Unassisted Services
Company Name
Beijing 7Runto Technology Co., Ltd.Region
APAC
Location
Weifang, Shandong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
Douyin Mall Consumer Service
Company Name
Beijing Interactive CRM Technology Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Teleperformance Xi'an - A Single Client Technical Support Program
Company Name
China Mobile Group Guangdong Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
XiZang Inbound Call Program
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Guangdong Branch XiZang Inbound Call Program
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Jiangsu, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
Jiangsu Branch Gotone Inbound Call Services
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Shanghai, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
Shanghai Branch Service & Marketing Center VIP Service Team
Company Name
Concentrix Corp.Region
APAC
Location
Dalian, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Dalian Jumeng Technology Development Co., Ltd.
Company Name
Concentrix Corp.Region
APAC
Location
Foshan, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Foshan Jumeng Information Technology Service Co., Ltd.
Company Name
Concentrix Corp.Region
APAC
Location
Suzhou, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Suzhou Keweixun Information Service Co., Ltd.
Company Name
Concentrix Corp.Region
EMEA
Location
Portugal
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
Concentrix Corp.Region
EMEA
Location
Nordics
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
LATAM
Location
San Jose, Costa Rica
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Dec 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
LATAM
Location
Sao Paulo, Brazil
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
Hamilton, Ontario, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
Lake Mary, Florida
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2025
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
LATAM
Location
Managua, Nicaragua
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
Jacksonville, Florida
Status
Recertification
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
EMEA
Location
Turkey, Jordan & Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
Concentrix Corp.Region
EMEA
Location
Agadir, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix Corp.Region
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
AHA Client Technical Support and Customer Service Programs
Company Name
Concentrix Corp.Region
North America
Location
Halifax and Niagara Falls, Canada
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
A Single Client Technical Support Program
Company Name
Concentrix CVG Malaysia Snd. Bhd.Region
APAC
Location
Kuala Lumpur, Malaysia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Account Info
Microsoft Online Services Program