Welcome to the COPC Inc. Private Library!

The COPC Private Library login has been updated. If you did not receive information by email or are having difficulties with login credentials, please contact Karen Colvin at kcolvin@copc.com.

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As a reminder, here is the current COPC Inc. designation:

  • Certified COPC Implementation Leader — this training is based on the COPC Standards, Release 6.0.

If you do not hold this designation, please consider taking one of the following classes:

  • COPC® Best Practices for Customer Experience (CX) Operations –for any call center or customer experience professional
  • COPC® Best Practices for Vendor Management Organizations (VMOs) –for any vendor management professional

Learn more about COPC training classes.