As a reminder, here is the current COPC Inc. designation:
- Certified COPC Implementation Leader — this training is based on the COPC Standards, Release 6.0.
If you do not hold this designation, please consider taking one of the following classes:
- COPC® Best Practices for Customer Experience (CX) Operations –for any call center or customer experience professional
- COPC® Best Practices for Vendor Management Organizations (VMOs) –for any vendor management professional
Learn more about COPC training classes.