Welcome to the COPC Inc. Private Library!

We have updated the COPC Private Library login. If you did not receive information by email or are having difficulties with login credentials, please contact Karen Colvin at kcolvin@copc.com.

To request 5.2 documents, please email kcolvin@copc.com.


As a reminder, here are the current COPC Inc. designations:

  • COPC Implementation Leader
    • This training is based on the COPC CX Standard, Rel. 6.0.
  • COPC VMO Registered Coordinator
    • This training is based on the COPC VMO Standard, Rel. 5.0–5.2.

If you do not hold one of these designations, consider taking one of the following classes:

  • COPC® Best Practices for CX Operations –for any call center or customer experience professional
  • COPC® Best Practices for Vendor Management Organizations–for any vendor management professional

Learn more about COPC training classes.