Welcome to the COPC Inc. Private Library!

The COPC Private Library login has been updated. If you did not receive information by email or are having difficulties with login credentials, please contact Karen Colvin at kcolvin@copc.com.

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Current COPC Inc. Designation

  • Certified COPC Implementation Leader:  this designation is achieved by successfully completing training based on one of the COPC CX Standards to Release 6.0 or higher.

If you do not hold this designation, we encourage you to attend one of the following classes:

  • COPC® Best Practices for Customer Experience (CX) Operations:  for any call center or customer experience professional
  • COPC® Best Practices for Vendor Management Organizations (VMOs):  for any vendor management professional

Click here to find a class near you, or to learn more about COPC Inc. Training.

For questions or concerns, email to info@copc.com.