Welcome to the COPC Inc. Private Library!

For help or questions specific to the COPC Private Library, please contact Karen Colvin at kcolvin@copc.com.


Current COPC Inc. Designation

Certified COPC Implementation Leader:  this designation is achieved by successfully completing training based on one of the COPC CX Standards to Release 6.0 or higher.

If you do not hold this designation, we encourage you to attend one of the following classes:

  • COPC® Best Practices for Customer Experience (CX) Operations:  for any call center or customer experience professional
  • COPC® Best Practices for Vendor Management Organizations (VMOs):  for any vendor management professional

Click here to find a class near you, or to learn more about COPC Inc. Training.

For general questions or concerns, email to info@copc.com.