Training Terms & Conditions

Please read these Terms & Conditions for Training Classes and Examinations provided by COPC Inc. and its Affiliates, collectively the COPC Companies.

These Terms and Conditions (sometimes referred to as the “Agreement”) are a binding agreement between you and the COPC Companies.  These Terms and Conditions apply to all persons who register on the COPC website (www.copc.com) for COPC training classes or to take a COPC exam.  As used in this Agreement, “Affiliates” means all direct and indirect subsidiaries of COPC Holdings Inc. (but not COPC Holdings Inc. itself), and “COPC Companies” means COPC Inc. and its Affiliates collectively. 

General 

This Agreement is in addition to any terms and conditions disclosed to you by a COPC Company when you register on the COPC website for a training class or to take an examination (“Registration Terms and Conditions”).  In the event of any conflict between the Registration Terms and Conditions and this Agreement, the Registration Terms and Conditions shall take precedence over this Agreement with respect to such conflict. 

This Agreement does not constitute an agreement by any COPC Company to provide access to a training class or an examination.  You will only be permitted to attend or access classes or examinations for which you have separately registered, whether registration takes place manually or on the COPC website, subject to all of the terms and conditions of this Agreement and the Registration Terms and Conditions for those classes or that examination. Registration for a training class or an examination shall not be considered complete until such registration has been accepted by a COPC Company. 

The COPC Companies grant you a non-exclusive, non-transferable license to access and use the materials provided by the COPC Companies to you for courses or examinations for which you have registered, as provided above (“Training Materials”): (i) the COPC Companies shall retain ownership of the Training Materials, (ii) you shall have a limited license to use such Training Materials for your individual personal and professional use, such use to be limited to use by you and by no one else, (iii) you shall not distribute physical or electronic copies of such Training Materials, or make such Training Materials available to anyone, and (iv) you shall not reproduce, photograph, screenshot, scan, share or record the Training Materials in any manner. 

The COPC Companies reserve the right to remove a student from a course or examination without refund if the COPC Companies determine that you have violated these Terms and Conditions or the Registration Terms and Conditions.  The COPC Companies reserves the right to disenroll any person whose participation may present a conflict of interest, including but not limited to individuals employed by organizations that offer services similar to those of the COPC Companies or those affiliated with companies who offer services, technology or other products that are often purchased by our student population, attending for purposes other than professional development. If any student solicits a fellow student for business during a class, regardless of the circumstances, the soliciting student may also be immediately disenrolled.  This policy helps ensure the integrity of the learning environment, protects proprietary content, and fosters a collaborative space focused solely on knowledge sharing—not business development or solicitation. 

If you are granted access to COPC platforms, such as the Learning Management System (LMS) and On Demand Classes (as defined below), you agree to:

  • Keep login credentials private and secure.
  • Use the system solely for your assigned training, examination and/or certification.
  • Refrain from impersonating others or misrepresenting your identity.
  • Abide by deadlines and instructions given for coursework and exams.

Special Provisions for In Person Classes and Virtual Classes 

The following terms and conditions apply to all In Person Classes and Virtual Classes: 

As used in these Terms and Conditions, “In Person Classes” means training classes conducted live and in person in a location and at a time designated by the COPC Companies.  Course materials are provided electronically, in a manner chosen by the COPC Companies. 

As used in these Terms and Conditions, “Virtual Classes” means training classes conducted using a cloud-based video or audio communications app or system such as Zoom or Teams.  The classes are hosted by the COPC Companies, and participants join the class virtually, usually through an internet connection.  The COPC Companies may electronically share class materials with the class participants.  During the classes, the COPC Companies may share information displayed on computer screens with the class participants.  Course materials are provided electronically, in a manner chosen by the COPC Companies, although in some circumstances, attendees may be given the option of purchasing printed materials. 

The following Cancellation Policy applies to both In Person Classes and Virtual Classes.  If you cancel your registration for a scheduled class more than 60 days prior to the scheduled date for that class, you are entitled to a full refund of the fees paid for that class.  If you cancel your registration for a scheduled class 60 or fewer days before the date of a scheduled class then (i) you will not be entitled to a refund of the fees paid for that class, and (ii) you will be permitted to apply the fees paid for the class for which the registration is cancelled to the cost of a new course on a later date in the same region (as regions are designated for training and exam purposes on the COPC web site ), subject to a transfer fee in an amount equal to 5% of the fees paid for the class which was cancelled if the cancellation takes place more than 30 days before the class for which the registration is cancelled and in an amount equal to 25% of the fees paid for the for the class which was cancelled if the cancellation takes place 30 or fewer days before the class for which the registration is cancelled.  Transfer fees may be waived by the COPC Companies in their sole discretion if a request is made in writing to the COPC Companies 14 or more days prior to the scheduled date of the class requesting permission for a substitute student to attend the class. The request should be made in writing to the course contact for the course. 

Special Provisions for On Demand Classes 

The following terms and conditions apply to all on Demand Classes: 

As used in these Terms and Conditions, “On Demand Classes” means COPC training classes consisting of pre-recorded material which are accessed over the internet and may be accessed at any time of the day when access is available. 

Except as otherwise provided in the Registration Terms and Conditions, registration for an On Demand Class will grant the registered individual, but no one else, a non-exclusive, non-assignable license to access the On Demand Class at any time or times when access is available, for a twelve (12) month period from the date of registration. 

Access to On Demand classes will not be available during maintenance periods or during periods when the On Demand Class is not available for technical reasons, including but not limited to power outages or failures of the computer systems for the On Demand Class to function as intended or for other scheduled and unscheduled downtimes. 

On Demand Classes must be accessed via the Internet with an Internet browser.  You are responsible for providing your own computers, computer network, and software to access the Internet, internal networking infrastructure, connection to the Internet through an Internet service provider, connectivity and site security, workstation and network configuration, and any other networking requirements or other hardware or software required to access the On Demand Class. Network, hardware or software configuration or other problems may limit availability of the On Demand Class. You are responsible for obtaining, at your own expense, licenses to use, and for properly installing and using, all third party software necessary in order to access and use the online training and all of the online training’s features, including but not limited to computer operating system(s), network software, and an Internet browser. You are responsible for obtaining at your own expense all computer hardware necessary to operate such software and to access and use the online training and all of the online training’s features.  The On Demand Classes may not be accessible by all Internet browsers or all versions of Internet browsers. 

Special Provisions for Exams 

The following terms and conditions apply to all COPC exams, including but not limited to Certification exams: 

Students taking Exams are permitted to use:

  • Their own notes that were taken during the training
  • The official COPC e-manual and/or printed participant guide, depending on which options were chosen
  • The COPC Facilitator proctoring the exam process for questions regarding the exam.

However, the following are strictly prohibited during any COPC exam (in-person or online):

  • Collaboration or communication using any communication method during the exam
  • Sharing or receiving exam questions or answers in any format
  • Using purchased or shared cheat materials, screenshots, or answer banks
  • Taking the exam on behalf of someone else or allowing someone else to take an exam pretending to be you

Violations of any of the foregoing will result in any or all of the following, in the sole discretion of the COPC Companies:

  1. Disqualification from the certification, if this is a certification exam
  2. Revocation of all access to COPC tools and platforms
  3. No refund of any paid fees for COPC training or for the Certification Examination

  4. Legal action if intellectual property misuse is involved

  5. The COPC Companies may share the details of the violation with your employer if your employer paid your tuition.

Badge License Terms and Conditions Upon Passing a Certification Exam

If you receive a passing grade for a Certification Exam, and if the COPC Companies determine in their sole discretion that you satisfy the requirements for becoming a certified individual, then for so long your status as a certified individual has not expired or been revoked, then you are granted a limited, non-assignable, non-exclusive license to display the COPC Certified Badge (the “Badge”) to signify that you have been confirmed by the COPC Companies as COPC Certified, and for no other purpose, subject to all of the terms and conditions of this Agreement, as follows: 

  • In your email signature,
  • On your business card, and
  • On LinkedIn for within your personal profile only, or as a personal post using our automated post to LinkedIn service.

You are not permitted to do any of the following and you agree not to do so:

  • Modify, recreate, or stylize the Badge,
  • Use the Badge in any way to imply that the COPC Companies have endorsed you, or the services you provide or your business or employer,
  • Display the Badge in any way that misrepresents your certification status,
  • Display the Badge except as specifically permitted above,
  • Share or distribute the Badge to any other party, including, but not limited to your employer,
  • Use or display the Badge in any way which would indicate that you or anyone other than COPC Inc. is the owner of the Badge, and or
  • Display the Badge in any manner which is associated with any other company, business or individual.

You acknowledge that COPC Inc. owns the “COPC” trademark and that all rights in the “COPC” trademark, the Badge and the trademark represented by the Badge belong to COPC Inc., and you agree not to assert any rights in, or contest the ownership of COPC Inc. in the “COPC” trademark or the Badge or in the trademark represented by the Badge. You agree that all use by you of the Badge and the trademark represented by the Badge accrues to the benefit of COPC Inc. and not to you. You agree that this Agreement does not grant you, and you do not otherwise have, any rights to any COPC Inc. intellectual property, including but not limited to trademarks, copyrights and proprietary information of COPC Inc., except for the limited rights granted under the License.

The License will terminate immediately and without notice (i) if at any point in time, you are no longer currently confirmed by the COPC Companies as COPC Certified, or (ii) if you violate the terms and conditions of this Agreement. The COPC Companies reserve the right to terminate your certification status at any time if COPC Inc. determines that you (i) have violated any of the foregoing provisions, (ii) do not satisfy all of the requirements for such certification status, or (iii) engage in misconduct or misrepresentation regarding your certification. Upon termination of the License, you will immediately cease all use or display of, or reference to, the Badge.

Intellectual Property

Copyright Notice. 

All content in connection with COPC training classes and examinations, including but not limited to Training Materials, is the property of the COPC Companies or their content suppliers and protected by United States and international copyright laws, ALL RIGHTS RESERVED.  You agree not to take any action which violates the rights of the COPC Companies to such materials. In particular, and without limiting your obligations as stated in the previous sentences in this section, you agree not to take screenshots or make physical or electronic copies or distribute, whether in physical or electronic form, any portion of a COPC class or examination, including but not limited to Training Materials.  

Trademarks. 

“COPC”, and other graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of COPC Inc. in the U.S. and/or other countries. COPC Inc.’s trademarks and trade dress may not be used in connection with any product or service that is not COPC Inc.’s, in any manner.  All other trademarks not owned by COPC Inc. that appear in connection with COPC training classes or examinations are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by COPC Inc. 

Disclaimer of Warranties and Limitation of Liability

ALL COPC TRAINING CLASSES AND EXAMINATIONS ARE PROVIDED BY COPC INC. ON AN “AS IS” AND “AS AVAILABLE” BASIS. COPC INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY OF THE CLASSES OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED IN OR WITH THE CLASSES. YOU EXPRESSLY AGREE THAT YOUR PARTICIPATION IN ANY COPC TRAINING CLASSES OR EXAMINATION IS AT YOUR SOLE RISK. 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THE COPC COMPANIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AS TO ALL COPC TRAINING CLASSES AND EXAMINATIONS. THE COPC COMPANIES WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE COPC TRAINING CLASSES AND EXAMINATIONS ANY AND ALL ASSOCIATED INFORMATION, CONTENT, AND MATERIALS, AND ANY USE OF OR INABILITY TO USE THE BADGE, INCLUDING, BUT NOT LIMITED TO LOST PROFITS, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. 

In no event shall THE COPC COMPANIES’ liability to you exceed the amount actually paid by you for a training class OR EXAMINATION. THE COPC COMPANIES shall not be liable for technical limitations or access issues in connection with delivery of a course OR EXAMINATION, or any delays or failures in the information due to the incapacity or failure of computer or communications equipment or facilities which are outside our immediate and direct control. 

THE COPC COMPANIES MAKE NO REPRESENTATIONS AND WARRANTIES OF ANY KIND TO YOU WITH RESPECT TO THE BADGE OR THE TRADEMARK WHICH THE BADGE REPRESENTS. ALL USE BY YOU OF THE BADGE IS AT YOUR OWN RISK. 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

Additional Rights of COPC Inc. 

In addition to the other rights of the COPC Companies hereunder, the COPC Companies have the following additional rights: 

  1. Right to Refuse Service to Anyone. The COPC Companies have the right to refuse service to anyone.
  2. Right to Correct Erroneous Orders. The COPC Companies have the right to correct any order for obvious errors or computer-related problems. The COPC Companies will make a good faith effort to notify you of any correction of your order.
  3. Right to Cancel Any Sale. The COPC Companies have the right to cancel any sale at any time for any reason. If the COPC Companies exercise this right, the COPC Companies shall cancel your order, and the COPC Companies shall notify you and provided you have not acted in violation of these Terms and Conditions, will refund you all monies you may have paid to the COPC Companies on your order, less any costs and fees associated with cancelling your order. 

Other Provisions 

  1. Applicable Law. The laws of the state of Florida, USA, without regard to principles of conflict of laws, will govern this Agreement any dispute of any sort that might arise between you and the COPC Companies. Any dispute relating in any way with respect to COPC training classes or with respect to this Agreement shall be adjudicated in any state or federal court in Orange County, Florida, and you consent to exclusive jurisdiction and venue in such courts.
  2. Force Majeure. Any prevention, delay or stoppage in the COPC Companies’ performance of any term hereto, or the provision of any training class or examination, due to strikes, lockouts, labor disputes, acts of God, including but not limited to pandemic, inability to obtain labor or materials or reasonable substitutes therefore, governmental restrictions, regulations or controls, or the failure or delay of vendors, enemy or hostile governmental action, riot, civil commotion, fire or other casualty, and other causes beyond our immediate and direct control, shall excuse our performance, and extend our performance of our duties and responsibilities hereunder, for a period equal to any such prevention, delay or stoppage.
  3. Assignment. The COPC Companies may assign or transfer any of their rights, duties and responsibilities hereunder, or any interest therein, without notice to you. You may not assign or transfer any of your rights, duties and responsibilities under this Agreement or in connection with any COPC training class.
  4. Miscellaneous. The COPC Companies have the right to modify or amend the terms of this Agreement at any time without notice. You do not have the right to modify or amend the terms of this Agreement. If any provision of the Agreement is held unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties, and the remainder of this Agreement shall continue in full force and effect. Notwithstanding any translation of the Agreement, the English language shall exclusively control the interpretation of the Agreement and all other writings between the Parties.
  5. Irreparable Harm. You agree and acknowledge that in the event you violate this Agreement, including but not limited to improper use of the Badge or use of the Badge after the license has terminated, the COPC Companies will suffer irreparable harm for which monetary damages would be inadequate. Accordingly, the COPC Companies will be entitled to seek injunctive or other equitable relief in any court of competent jurisdiction to remedy any threatened or actual breach of this Agreement by you without bond and without prejudice to any other rights or remedies the COPC Companies may have for a breach of this Agreement or otherwise under law.

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