Category: Japan

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    The Iyo Bank Ltd.
  • RegionJapan
  • LocationMatsuyama
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateDec 2023
  • Entity InfoCustomer Support Center
  • Company Name

    Japan Concentrix KK
  • RegionJapan
  • LocationSapporo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
  • Company Name

    SCSK ServiceWare Corp.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Mizuho Bank, Ltd.
  • RegionJapan
  • LocationYokohama & Sapporo, Japan
  • StatusApplied
  • CertificationCX Standard for CSPs
  • Release7.0
  • Cert DateDec 2022
  • Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMay 2023
  • Entity InfoWork At Home - A Single Client Technical Support Program
  • Company Name

    Teleperformance
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    Fujitsu Frontech Ltd.
  • RegionJapan
  • LocationKumagaya City
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoLCM-DCX Contact Center
  • Company Name

    Japan Automobile Federation
  • RegionJapan
  • LocationTokyo, Saitama, Osaka, Nagoya & Fukuoka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoRoad Service Department, Customer Service Department
  • Company Name

    Net One Systems Co., Ltd.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoeXpert Operation Center
  • Company Name

    Orient Corp.
  • RegionJapan
  • LocationFujimino
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoTokyo Daiichi Service Center
  • Company Name

    NTT-ME Corp.
  • RegionJapan
  • LocationTokyo, Saitama & Hokkaido
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoNetwork Service Headquarters Business Service Center
  • Company Name

    SMBC Trust Bank Ltd.
  • RegionJapan
  • LocationTokyo & Okinawa
  • StatusApplied
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateFeb 2023
  • Entity InfoPRESTIA Customer Concierge
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Fukuoka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoGuarantee Center
  • Company Name

    Japan Concentrix KK
  • RegionJapan
  • LocationSapporo & Fukuoka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    transcosmos inc.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoA Single Client Technical Support Program
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Osaka
  • StatusRecertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoCustomer Service Center
  • Company Name

    SCSK ServiceWare Corp.
  • RegionJapan
  • LocationOsaka
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoAt Home Advisors for a Single Client Technical Support Program
  • Company Name

    NTT Communications Corp.
  • RegionJapan
  • LocationTokyo & Sapporo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoService Desk
  • Company Name

    Mizuho Securities Co., Ltd.
  • RegionJapan
  • LocationTokyo, Osaka & Sapporo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center
  • Company Name

    KONICA MINOLTA, INC.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateMar 2023
  • Entity InfoHealthcare Company Customer Service Unit Customer Service Center
  • Company Name

    JAL Card, Inc.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard for Contact Centers
  • Release7.0
  • Cert DateJan 2024
  • Entity InfoContact Center
  • Company Name

    Hitachi Systems, Ltd.
  • RegionJapan
  • LocationKanagawa & Osaka
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateNov 2023
  • Entity InfoContact Center and BPO Services Division Hitachi Solution Support Center
  • Company Name

    FUJIFILM Service Creative Corp.
  • RegionJapan
  • LocationYokohama & Osaka
  • StatusRecertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoCustomer Contact
  • Company Name

    Aflac Life Insurance Japan Ltd.
  • RegionJapan
  • LocationChofu, Kobe, Sendai & Sapporo
  • StatusRecertified
  • CertificationCX Standard for CSPs
  • Release6.2
  • Cert DateOct 2023
  • Entity InfoContact Center