Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
The Iyo Bank Ltd.RegionJapan
LocationMatsuyama
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoCustomer Support Center
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoWork At Home (AHA) Operations for A Single Client Technical Support Program
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoA Single Client Technical Support Program
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusCertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateDec 2023
Entity InfoDirect Banking Center | Help Desk, Inquiry Desk and Branch Representative Desk
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMay 2024
Entity InfoWork At Home | A Single Client Technical Support Program
Company Name
TeleperformanceRegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2024
Entity InfoA Single Client Technical Support Program
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoLCM-DCX Contact Center
Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Saitama, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoRoad Service Department, Customer Service Department
Company Name
Net One Systems Co., Ltd.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateNov 2023
Entity InfoeXpert Operation Center
Company Name
Orient Corp.RegionJapan
LocationFujimino
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoTokyo Daiichi Service Center
Company Name
NTT-ME Corp.RegionJapan
LocationTokyo, Saitama & Hokkaido
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJul 2023
Entity InfoNetwork Service Headquarters Business Service Center
Company Name
SMBC Trust Bank Ltd.RegionJapan
LocationTokyo & Okinawa
StatusApplied
CertificationCX Standard for Contact Centers
Release7.0
Cert DateFeb 2023
Entity InfoPRESTIA Customer Concierge
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateNov 2023
Entity InfoGuarantee Center
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo & Fukuoka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoA Single Client Technical Support Program
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateJul 2023
Entity InfoCustomer Service Center
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoAt Home Advisors for a Single Client Technical Support Program
Company Name
NTT Communications Corp.RegionJapan
LocationTokyo & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateSep 2023
Entity InfoService Desk
Company Name
Mizuho Securities Co., Ltd.RegionJapan
LocationTokyo, Osaka & Sapporo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateOct 2023
Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
KONICA MINOLTA JAPAN, INC.RegionJapan
LocationTokyo
StatusProcess Certified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateMar 2024
Entity InfoHealthcare Company | Customer Service Unit | Customer Service Center
Company Name
JAL Card, Inc.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard for Contact Centers
Release7.0
Cert DateJan 2024
Entity InfoContact Center
Company Name
Hitachi Systems, Ltd.RegionJapan
LocationKanagawa & Osaka
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateNov 2023
Entity InfoContact Center and BPO Services Division Hitachi Solution Support Center
Company Name
FUJIFILM Service Creative Corp.RegionJapan
LocationYokohama & Osaka
StatusRecertified
CertificationCX Standard for Customer Operations
Release7.0
Cert DateFeb 2024
Entity InfoCustomer Contact
Company Name
Aflac Life Insurance Japan Ltd.RegionJapan
LocationChofu, Kobe, Sendai & Sapporo
StatusRecertified
CertificationCX Standard for CSPs
Release6.2
Cert DateOct 2023
Entity InfoContact Center