Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
Company Name
Mizuho Bank, Ltd.RegionJapan
LocationYokohama & Sapporo, Japan
StatusApplied
CertificationCX Standard, CSP
Release7.0
Cert DateDec 2022
Entity InfoDirect Banking Center Help Desk, Inquiry Desk, Branch Representative Desk
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateMay 2022
Entity InfoA Single Client Technical Support Program - Work At Home
Company Name
TeleperformanceRegionJapan
LocationTokyo
StatusCertified
CertificationCX Standard, OSP
Release6.2
Cert DateFeb 2022
Company Name
Fujitsu Frontech Ltd.RegionJapan
LocationKumagaya City
StatusRecertified
CertificationCX Standard Contact Centers
Release7.0
Cert DateSep 2022
Entity InfoLCM-DCX Contact Center
Company Name
Japan Automobile FederationRegionJapan
LocationTokyo, Osaka, Nagoya & Fukuoka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateMar 2022
Company Name
Sumitomo Mitsui Card Company, Ltd.RegionJapan
LocationOsaka & Tokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateDec 2021
Company Name
Net One Systems Co., Ltd.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, CSP
Release7.0
Cert DateNov 2022
Entity InfoeXpert Operation Center
Company Name
Orient Corp.RegionJapan
LocationFujimino
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022
Entity InfoTokyo Daiichi Service Center
Company Name
NTT-ME Corp.RegionJapan
LocationTokyo, Saitama & Hokkaido
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateJul 2022
Company Name
SMBC Trust Bank Ltd.RegionJapan
LocationOkinawa & Tokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateFeb 2022
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Fukuoka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022
Entity InfoGuarantee Center
Company Name
Japan Concentrix KKRegionJapan
LocationSapporo & Fukuoka
StatusRecertified
CertificationCX Standard Contact Centers
Release7.0
Cert DateJan 2023
Entity InfoKinshicho Operations
Company Name
transcosmos inc.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateJan 2023
Entity InfoA Single Client Technical Support Program
Company Name
SMBC Nikko Securities Inc.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateAug 2021
Company Name
SMBC Consumer Finance Co., Ltd.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateJul 2022
Company Name
SCSK ServiceWare Corp.RegionJapan
LocationOsaka
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateMar 2022
Company Name
NTT Communications Corp.RegionJapan
LocationTokyo & Sapporo
StatusRecertified
CertificationCX Standard, OSP
Release6.2
Cert DateSep 2022
Entity InfoService Desk
Company Name
Mizuho Securities Co., Ltd.RegionJapan
LocationTokyo & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022
Entity InfoDirect Channel Management Dept. Retail & Business Banking Division Contact Center
Company Name
KONICA MINOLTA, INC.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateMar 2022
Company Name
JAL Card, Inc.RegionJapan
LocationTokyo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateJan 2023
Entity InfoContact Center
Company Name
Hitachi Systems, Ltd.RegionJapan
LocationKanagawa & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateNov 2022
Entity InfoContact Center and BPO Services Division Hitachi Solution Support Center
Company Name
FUJIFILM Service Creative Corp.RegionJapan
LocationYokohama & Osaka
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateNov 2021
Company Name
Aflac Life Insurance Japan Ltd.RegionJapan
LocationChofu, Kobe, Sendai & Sapporo
StatusRecertified
CertificationCX Standard, CSP
Release6.2
Cert DateOct 2022