Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Talk AmericasRegion
LATAM
Location
El Salvador, San Salvador
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jan 2025
Account Info
Customer Service El Salvador, Costa Rica, and Panama for Tigo
Company Name
Concentrix Services Corp.Region
APAC
Location
Quezon City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
AHA for a Single Client Technical Support Program
Company Name
CoomevaRegion
LATAM
Location
Cali, Colombia
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Jul 2024
Account Info
Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office
Company Name
ConduentRegion
North America
Location
Americas
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
AHA for a Single Client Technical Support Program
Company Name
transcosmos inc.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2025
Account Info
Work At Home for a Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Skopje, North Macedonia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
A Single Client Technical Support Program
Company Name
AlasilaCXRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Mar 2025
Account Info
Projects fully managed by AlasilaCX
Company Name
Telus DigitalRegion
LATAM
Location
Guatemala
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Alpine Program
Company Name
TeleperformanceRegion
India
Location
Mohali, Punjab
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Single Client Technical Support Programs
Company Name
Advanced Shining Gulf Company (Solex Plus)Region
EMEA
Location
Jeddah & Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
Technical Support, Business Process Outsourcing
Company Name
Jsour by TamkeenRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Apr 2025
Account Info
Human-Assisted Channels
Company Name
TeleperformanceRegion
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Single Client Technical Support Program
Company Name
KellyConnectRegion
North America
Location
Troy, Michigan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Gorlitz, Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
At Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegion
EMEA
Location
Istanbul, Turkey
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
At Home Advisors for Single Client Technical Support Programs
Company Name
Telecable S.A.Region
LATAM
Location
San Jose, Costa Rica
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Dec 2024
Account Info
Central Offices Customer Service In-Sales and Collections
Company Name
EmtelcoRegion
LATAM
Location
Medellin, Colombia
Status
Certified
Certification
PIC Standard
Release
7.0
Cert Date
Sep 2024
Account Info
Tigo Fixed and Mobile E-Care Services
Company Name
Concentrix Services (Thailand) Co., Ltd.Region
APAC
Location
Bangkok and Ho Chi Minh
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
A Single Client Technical Support Program
Company Name
SBI Cards and Payment Services Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2023
Account Info
Workforce Management Processes
Company Name
Concentrix Corp.Region
EMEA
Location
Agadir, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
APAC
Location
Clark, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Tbilisi, Georgia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
A Single Client Technical Support Program
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Guangdong Branch XiZang Inbound Call Program
Company Name
Concentrix Corp.Region
EMEA
Location
Turkey, Jordan & Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
Orange MaliRegion
EMEA
Location
Mali, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service
Company Name
Orange JordanRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
B2B & B2C Customer Experience
Company Name
ConduentRegion
North America
Location
Kingston, Jamaica
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
A Single Client Technical Support Program
Company Name
Net One Systems Co., Ltd.Region
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Customer Operations
Release
7.0
Cert Date
Nov 2024
Account Info
eXpert Operation Center
Company Name
Orient Corp.Region
Japan
Location
Fujimino
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Tokyo Daiichi Service Center
Company Name
Banco Promerica de Costa RicaRegion
LATAM
Location
San Jose, Costa Rica
Status
Recertified
Certification
PIC Standard
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service and Unassisted Services
Company Name
NTT-ME Corp.Region
Japan
Location
Tokyo, Saitama & Hokkaido
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
Network Management Department Customer Service Center Business Service Front
Company Name
SMBC Trust Bank Ltd.Region
Japan
Location
Tokyo & Okinawa
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
PRESTIA Customer Concierge
Company Name
Shanghai Kaichang Information & Technology Co., Ltd.Region
APAC
Location
Chongqing, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
TP Chongqing PIT Program