Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Coomeva
  • Region LATAM
  • Location Cali, Colombia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Solutions and Services Center, Inbound Customer Service and Retention, Outbound Sales, Collections, Telemarketing and Back Office

  • Company Name

    Conduent
  • Region North America
  • Location Americas
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info AHA for a Single Client Technical Support Program

  • Company Name

    transcosmos inc.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Work At Home | A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Skopje, North Macedonia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    AlasilaCX
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Applied
  • Certification CX Standard for OSPs
  • Release 7.0
  • Cert Date Mar 2025
  • Entity Info Inbound Services

  • Company Name

    Telus Digital
  • Region LATAM
  • Location Guatemala
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Alpine Program

  • Company Name

    Teleperformance
  • Region India
  • Location Mohali, Punjab
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Single Client Technical Support Programs

  • Company Name

    Advanced Shining Gulf Company (Solex Plus)
  • Region EMEA
  • Location Jeddah & Riyadh, Saudi Arabia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info Technical Support, Business Process Outsourcing

  • Company Name

    Jsour by Tamkeen
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Apr 2025
  • Entity Info Human-Assisted Channels

  • Company Name

    Shanghai OnStar Telematics Service Co., Ltd.
  • Region APAC
  • Location Shanghai, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info SAIC-GM Customer Service Center Customer Support & Vehicle Service

  • Company Name

    China Motion Telecare Co., Ltd.
  • Region APAC
  • Location Shenzhen, Guangdong, China
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Shenzhen Huawei Admin & Operator Program

  • Company Name

    Atento
  • Region LATAM
  • Location Guatemala
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Customer Service Process Tigo Nicaragua; Inbound Phone Calls and Digital Media Tigo Panama; and Inbound Phone Calls WhatsApp

  • Company Name

    Teleperformance
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2025
  • Entity Info A Single Client Technical Support Program

  • Company Name

    KellyConnect
  • Region North America
  • Location Troy, Michigan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Gorlitz, Germany
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info At Home Advisors Cloud Campus GmbH

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Istanbul, Turkey
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info At Home Advisors for Single Client Technical Support Programs

  • Company Name

    Telecable S.A.
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Dec 2024
  • Entity Info Central Offices Customer Service In-Sales and Collections

  • Company Name

    Emtelco
  • Region LATAM
  • Location Medellin, Colombia
  • Status Certified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info Tigo Fixed and Mobile E-Care Services

  • Company Name

    Concentrix Services (Thailand) Co., Ltd.
  • Region APAC
  • Location Bangkok and Ho Chi Minh
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    SBI Cards and Payment Services Ltd.
  • Region India
  • Location Gurugram
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2023
  • Entity Info Workforce Management Processes

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Agadir, Morocco
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region APAC
  • Location Clark, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Conecta Redes y Servicios
  • Region LATAM
  • Location Santa Cruz, Bolivia
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Tigo Bolivia Processes: Inbound Telephone Calls, BackOffice and Outgoing Calls (Collection)

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tbilisi, Georgia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Guangdong, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Guangdong Branch XiZang Inbound Call Program

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Turkey, Jordan & Germany
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info AHA for a Single Client Technical Support Program

  • Company Name

    Orange Mali
  • Region EMEA
  • Location Mali, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Customer Service

  • Company Name

    Orange Jordan
  • Region EMEA
  • Location Amman, Jordan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info Customer Experience B2B & B2C

  • Company Name

    Conduent
  • Region North America
  • Location Kingston, Jamaica
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Net One Systems Co., Ltd.
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info eXpert Operation Center

  • Company Name

    Orient Corp.
  • Region Japan
  • Location Fujimino
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Tokyo Daiichi Service Center

  • Company Name

    Banco Promerica de Costa Rica
  • Region LATAM
  • Location San Jose, Costa Rica
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Customer Service and Unassisted Services

  • Company Name

    NTT-ME Corp.
  • Region Japan
  • Location Tokyo, Saitama & Hokkaido
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info Network Management Department Customer Service Center Business Service Front