Category: 7.0

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    Concentrix Corp.
  • Region APAC
  • Location Seoul, Korea
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    Concentrix CVG Malaysia Snd. Bhd.
  • Region APAC
  • Location Kuala Lumpur, Malaysia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Account Info Microsoft Online Services Program

  • Company Name

    Vision-X Enterprise Management, Ltd.
  • Region APAC
  • Location Chengdu, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2025
  • Account Info Chengdu Site Operations for a Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region LATAM
  • Location Managua, Nicaragua
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location Hamilton, Ontario, Canada
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    Konexo Solutions Center
  • Region LATAM
  • Location Morelia, Mexico
  • Status Recertified
  • Certification PIC Standard
  • Release 7.0
  • Cert Date Nov 2025
  • Account Info Customer Service Posadas Group - Sura Afore

  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • Region Japan
  • Location Tokyo & Osaka
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Jul 2025
  • Account Info Customer Service Center

  • Company Name

    NTT DOCOMO BUSINESS, Inc.
  • Region Japan
  • Location Tokyo & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2025
  • Account Info Service Desk

  • Company Name

    Mizuho Securities Co., Ltd.
  • Region Japan
  • Location Tokyo, Osaka & Sapporo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2025
  • Account Info Direct Channel Management Dept. Retail & Business Banking Division Contact Center

  • Company Name

    JAL Card, Inc.
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2025
  • Account Info Contact Center

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Nordics
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tirana, Albania
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2025
  • Account Info A Single Client Technical Support Program | Albania Marketing Services SH.P.K

  • Company Name

    Orange Sénégal & Orange Business Sénégal
  • Region EMEA
  • Location Senegal, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info Inbound and Technical Support Services

  • Company Name

    RAYA Customer Experience
  • Region EMEA
  • Location Cairo, Egypt
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2026
  • Account Info Cairo Sites

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Maastricht, Netherlands
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2025
  • Account Info At Home Advisors Technical Support Programs

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Portugal
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2025
  • Account Info At Home Advisors for a Single Client Technical Support Program

  • Company Name

    Concentrix Services (Dalian) Co., Ltd.
  • Region APAC
  • Location Dalian, Foshan & Suzhou China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2025
  • Account Info Single Technical Support Programs

  • Company Name

    Aflac Life Insurance Japan Ltd.
  • Region Japan
  • Location Chofu, Kobe, Sendai & Sapporo
  • Status Recertified
  • Certification CX Standard for Customer Operations
  • Release 7.0
  • Cert Date Oct 2025
  • Account Info Contact Centers