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January 10, 2023
GUEST POST: Skyrocket the Customer Experience and Mitigate Financial Risk
By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, liveproWe all know employee perceptions of how...
November 18, 2022
GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research
The Southeast Asia (SEA) Employee Engagement Research Report is timely as it provides an accurate view of the ever-changing contact center...
October 28, 2022
GUEST POST: Employee Engagement Research & Knowledge Management Software
The Australia Employee Engagement Research Report is timely as organisations are battling to secure talent in tight employment markets globally. ...
October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative
For Capability BPO, employee engagement starts from the moment we recruit new employees. COPC’s performance improvement framework, which utilizes all...