Certified Organizations
Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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Company Name
Concentrix India Pvt. Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
Technical Support Services
Company Name
Japan Concentrix KKRegion
Japan
Location
Sapporo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2025
Account Info
Work At Home (AHA) Operations for a Single Client Technical Support Program
Company Name
TDCXRegion
APAC
Location
Cebu City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2024
Account Info
Onsite and At Home Agents for the Fruit Account
Company Name
TeleperformanceRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Communications, Space and Technology Commission (CST)
Company Name
Xi’an Jumeng Technologies Development Ltd.Region
APAC
Location
Xi'an, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
HUAWEI Voice Program
Company Name
SCSK ServiceWare Corp.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
A Single Client Technical Support Program
Company Name
ConduentRegion
LATAM
Location
Sao Paulo, Brazil
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
LATAM
Location
Bogota, Colombia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
A Single Client Technical Support Program
Company Name
FedExRegion
EMEA
Location
United Kingdom & Ireland
Status
Applied
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2023
Account Info
Outsource Partners
Company Name
FedExRegion
EMEA
Location
Warsaw, Poland
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
FedEx Poland sp. z o.o. Inbound Services
Company Name
Beijing 7Runto Technology Co., Ltd.Region
APAC
Location
Weifang, Shandong, China
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Mar 2024
Account Info
Douyin Mall Consumer Service
Company Name
Concentrix Corp.Region
North America
Location
United States
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
AHA Client Technical Support and Customer Service Programs
Company Name
MajorelRegion
EMEA
Location
Riyadh, Saudi Arabia
Status
Certified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2023
Account Info
Inbound
Company Name
Concentrix Services Corp.Region
APAC
Location
Quezon City, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Apr 2024
Account Info
AHA for a Single Client Technical Support Program
Company Name
ConduentRegion
North America
Location
Americas
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
AHA for a Single Client Technical Support Program
Company Name
transcosmos inc.Region
Japan
Location
Osaka
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Account Info
Work At Home | A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Skopje, North Macedonia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2025
Account Info
A Single Client Technical Support Program
Company Name
Telus DigitalRegion
LATAM
Location
Guatemala
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
Alpine Program
Company Name
TeleperformanceRegion
India
Location
Mohali, Punjab
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
Single Client Technical Support Programs
Company Name
Advanced Shining Gulf Company (Solex Plus)Region
EMEA
Location
Jeddah & Riyadh, Saudi Arabia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
Technical Support, Business Process Outsourcing
Company Name
TeleperformanceRegion
Japan
Location
Tokyo
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
A Single Client Technical Support Program
Company Name
KellyConnectRegion
North America
Location
Troy, Michigan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jun 2024
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Gorlitz, Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Oct 2024
Account Info
At Home Advisors Cloud Campus GmbH
Company Name
TeleperformanceRegion
EMEA
Location
Istanbul, Turkey
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
At Home Advisors for Single Client Technical Support Programs
Company Name
Concentrix Services (Thailand) Co., Ltd.Region
APAC
Location
Bangkok and Ho Chi Minh
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jul 2024
Account Info
A Single Client Technical Support Program
Company Name
SBI Cards and Payment Services Ltd.Region
India
Location
Gurugram
Status
Process Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2023
Account Info
Workforce Management Processes
Company Name
Concentrix Corp.Region
EMEA
Location
Agadir, Morocco
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
May 2024
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
APAC
Location
Clark, Philippines
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Aug 2024
Account Info
A Single Client Technical Support Program
Company Name
TeleperformanceRegion
EMEA
Location
Tbilisi, Georgia
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Sep 2024
Account Info
A Single Client Technical Support Program
Company Name
China Mobile Online Services Co., Ltd.Region
APAC
Location
Guangdong, China
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Guangdong Branch XiZang Inbound Call Program
Company Name
Concentrix Corp.Region
EMEA
Location
Turkey, Jordan & Germany
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Feb 2025
Account Info
At Home Advisors for a Single Client Technical Support Program
Company Name
Orange MaliRegion
EMEA
Location
Mali, Africa
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Nov 2024
Account Info
Customer Service
Company Name
Orange JordanRegion
EMEA
Location
Amman, Jordan
Status
Recertified
Certification
CX Standard for Contact Centers
Release
7.0
Cert Date
Jan 2025
Account Info
B2B & B2C Customer Experience