Category: CX Standard for Contact Centers

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.

  • Company Name

    TDCX
  • Region APAC
  • Location Cebu City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info Onsite and At Home Agents for the Fruit Account

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Communications, Space and Technology Commission (CST)

  • Company Name

    Xi’an Jumeng Technologies Development Ltd.
  • Region APAC
  • Location Xi'an, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2024
  • Entity Info HUAWEI Voice Program

  • Company Name

    SCSK ServiceWare Corp.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Conduent
  • Region LATAM
  • Location Sao Paulo, Brazil
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region LATAM
  • Location Bogota, Colombia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    FedEx
  • Region EMEA
  • Location United Kingdom & Ireland
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2023
  • Entity Info Outsource Partners

  • Company Name

    FedEx
  • Region EMEA
  • Location Warsaw, Poland
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info FedEx Poland sp. z o.o. Inbound Services

  • Company Name

    FedEx
  • Region EMEA
  • Location Lisbon, Portugal
  • Status Applied
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jan 2023
  • Entity Info Customer Contact Center Services

  • Company Name

    Beijing 7Runto Technology Co., Ltd.
  • Region APAC
  • Location Weifang, Shandong, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info Douyin Mall Consumer Service

  • Company Name

    Chengdu Topvoice Technology Co.,Ltd.
  • Region APAC
  • Location Chengdu, Sichuan, China
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Mar 2024
  • Entity Info VOC Samsung Service Call Center - VD, HA, MX Teams and VOC Complaint Handling Team

  • Company Name

    Concentrix Corp.
  • Region North America
  • Location United States
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info AHA Client Technical Support and Customer Service Programs

  • Company Name

    Majorel
  • Region EMEA
  • Location Riyadh, Saudi Arabia
  • Status Certified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Inbound

  • Company Name

    Concentrix Services Corp.
  • Region APAC
  • Location Quezon City, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info AHA for a Single Client Technical Support Program

  • Company Name

    Conduent
  • Region North America
  • Location Americas
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info AHA for a Single Client Technical Support Program

  • Company Name

    transcosmos inc.
  • Region Japan
  • Location Osaka
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info Work At Home | A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Skopje, North Macedonia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region India
  • Location Mohali, Punjab
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info Single Client Technical Support Programs

  • Company Name

    Advanced Shining Gulf Company (Solex Plus)
  • Region EMEA
  • Location Jeddah & Riyadh, Saudi Arabia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info Technical Support, Business Process Outsourcing

  • Company Name

    Shanghai OnStar Telematics Service Co., Ltd.
  • Region APAC
  • Location Shanghai, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Apr 2024
  • Entity Info SAIC-GM Customer Service Center Customer Support & Vehicle Service

  • Company Name

    China Motion Telecare Co., Ltd.
  • Region APAC
  • Location Shenzhen, Guangdong, China
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2023
  • Entity Info Shenzhen Huawei Admin & Operator Program

  • Company Name

    Teleperformance
  • Region Japan
  • Location Tokyo
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    KellyConnect
  • Region North America
  • Location Troy, Michigan
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jun 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Gorlitz, Germany
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Oct 2024
  • Entity Info At Home Advisors Cloud Campus GmbH

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Istanbul, Turkey
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info At Home Advisors for Single Client Technical Support Programs

  • Company Name

    Concentrix Services (Thailand) Co., Ltd.
  • Region APAC
  • Location Bangkok and Ho Chi Minh
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Jul 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    SBI Cards and Payment Services Ltd.
  • Region India
  • Location Gurugram
  • Status Process Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2023
  • Entity Info Workforce Management Processes

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Agadir, Morocco
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date May 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region APAC
  • Location Clark, Philippines
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Aug 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    Teleperformance
  • Region EMEA
  • Location Tbilisi, Georgia
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Sep 2024
  • Entity Info A Single Client Technical Support Program

  • Company Name

    China Mobile Online Services Co., Ltd.
  • Region APAC
  • Location Guangdong, China
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Guangdong Branch XiZang Inbound Call Program

  • Company Name

    Concentrix Corp.
  • Region EMEA
  • Location Turkey, Jordan & Germany
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Feb 2024
  • Entity Info AHA for a Single Client Technical Support Program

  • Company Name

    Orange Mali
  • Region EMEA
  • Location Mali, Africa
  • Status Recertified
  • Certification CX Standard for Contact Centers
  • Release 7.0
  • Cert Date Nov 2024
  • Entity Info Customer Service