Category: CX Standard for Customer Operations

Certified Organizations

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
  • Company Name

    Telus International
  • RegionEMEA
  • LocationBucharest, Romania
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoAlpine Project
  • Company Name

    Interactive Smart Communications (ISC)
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoInbound, Outbound & Technical Support Services
  • Company Name

    Mastercard
  • RegionEMEA
  • LocationDublin, Ireland
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    Mastercard
  • RegionAPAC
  • LocationSydney, Australia
  • StatusCertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoB2C Contact Center
  • Company Name

    Mastercard
  • RegionIndia
  • LocationPune
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    ZATCA
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateOct 2023
  • Entity InfoZakat, Tax and Customs Authority
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationO'Fallon, Missouri
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJun 2022
  • Entity InfoB2B Contact Center
  • Company Name

    Mastercard
  • RegionNorth America
  • LocationO'Fallon, Missouri
  • StatusCertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateSep 2023
  • Entity InfoB2C Contact Center
  • Company Name

    Malomatia
  • RegionEMEA
  • LocationDoha, Qatar
  • StatusProcess Recertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMay 2024
  • Entity InfoInbound Voice, Email Web & Chat
  • Company Name

    Tamkeen Technologies
  • RegionEMEA
  • LocationRiyadh, Saudi Arabia
  • StatusApplied
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateMar 2024
  • Entity InfoInbound & Business Process Outsourcing Services
  • Company Name

    Net One Systems Co., Ltd.
  • RegionJapan
  • LocationTokyo
  • StatusRecertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateNov 2023
  • Entity InfoeXpert Operation Center
  • Company Name

    SMBC Consumer Finance Co., Ltd.
  • RegionJapan
  • LocationTokyo & Osaka
  • StatusRecertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateJul 2023
  • Entity InfoCustomer Service Center
  • Company Name

    FUJIFILM Service Creative Corp.
  • RegionJapan
  • LocationYokohama & Osaka
  • StatusRecertified
  • CertificationCX Standard for Customer Operations
  • Release7.0
  • Cert DateFeb 2024
  • Entity InfoCustomer Contact