OUR Services
Call Center Services
The call center is the window into the customer experience.
Overview
A company’s call center is the heartbeat of an organization, and is the best listening post to understand first-hand what customers are experiencing with your brand. When a customer reaches your center, you have a unique opportunity to either turn a bad experience into a good one, or deliver such a great experience that they become advocates of your brand. We are in call centers every week, and understand the complexities and importance of managing your operation. We can help you navigate challenges, prioritize actions with the greatest impact, and help with implementation. By applying call center best practices, we ensure your team has the skills and knowledge to sustain high levels of performance.
COPC® Best Practices for CX Operations
Take our flagship training for customer experience management. This class is beneficial for organizations serving customers through a single channel such as a call center, or for those organizations working across multiple channels. Our four-day training is offered throughout the world or can be taught on-site at your facility.
Call Center Consulting
We don’t just tell you what is wrong. We roll up our sleeves and work with you to provide best practices and transform your operation.
Call Center Training
We provide management training by industry experts that can immediately be applied in your operation.
Call Center Certification
Achieve external validation that your call center is operating at high-performance levels with consistent and effective processes.
COPC CX Standard
Read our best practices and metrics to manage a high-performing CX operation.
Quality Management
Align your quality results with customer satisfaction and critical business measurements.