N.V. Nuon Recertifies to the COPC Customer Experience Standard

Congratulations to N.V. Nuon for being recertified to the COPC Customer Experience Standard, CSP Version, Release 6.0.  N.V. Nuon Energy is a leading utility company that serves nearly 2 million consumers, companies and organizations in the Netherlands and is part of the Vattenfall energy group. Nuon has earned COPC certification for its end-to-end customer management at four customer service centers in Amsterdam, Leeuwarden, Arnhem, and Alkmaar. Two locations were first certified in 2010, while the remaining two were initially certified in 2011.

 

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Organizations Certified by COPC Inc.

Throughout the world, call centers, vendor management organizations, and other customer contact operations have benefited from being certified to the COPC Standards. Below you’ll find organizations that have been certified or are in the process of becoming certified to a COPC Standard.
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