Quality Best Practices and Services for Call Centers and CX Operations 

Quality monitoring, especially in call centers, is the best window into the customer experience, and the most effective listening post for gathering valuable insights.  Yet many organizations view monitoring as mostly a cost function. COPC Inc. believes your quality program can be a significant return-on-investment if executed correctly.

We have developed and perfected quality best practices that produces results. Our approach can be a predictor of customer satisfaction and can identify detailed root causes of issues impacting performance. We do this through a combination of quality program design and training.

Click on the boxes below for more information about how you can turn your quality program into a value-add to the organization.  Or contact us to discuss your current approach as compared to quality best practices. Let us customize an integrated solution for you.

More info: What We Do


Align your quality results with customer satisfaction and critical business measurements.


Read our best practices and metrics to manage a high-performing CX operation.