Quality Best Practices
Reimagine your quality program to improve the customer experience. Quality best practices and services for Call Centers and CX Operations.
Quality Program Improvement
Quality monitoring, especially in call centers, is the best window into the customer experience, and the most effective listening post for gathering valuable insights. Yet many organizations view monitoring as mostly a cost function. COPC Inc. believes your quality program can be a significant return-on-investment if executed correctly. We have developed and perfected quality best practices that produces results. Our approach can be a predictor of customer satisfaction and can identify detailed root causes of issues impacting performance. We do this through a combination of quality program design and training.