On-Demand

COPC® High-Performance Management Techniques Training

Supercharge your frontline management
with powerful knowledge and skills!
 

Contact us for licensing options

In the dynamic environment of contact centers, frontline managers are the key to driving exceptional results. However, “super-agents” are often thrust into supervisory positions with little exposure or knowledge of contact center operational management. 

COPC® High-Performance Management Techniques on-demand training closes the skills gap by equipping contact center management teams and internal support organizations with proven best practices to measure, monitor, and enhance performance. 

We understand the challenges associated with building, deploying, and maintaining a frontline manager training program. That’s why we offer a solution for organizations that eliminates the need for time-consuming and resource-intensive initiatives. Our on-demand training program provides convenient and unlimited access to comprehensive training anytime and anywhere. 

Comprehensive Curriculum

A comprehensive curriculum with 15 modules ensures your frontline managers understand all critical aspects of managing high-performing teams:

Train and Certify Your Management Team with Enterprise
Licensing Options
!

Image of a group of employees actively engaging in COPC In-Person Training
One and three year licensing agreements
Volume discounts to reduce per-person cost
Unlimited-learners licensing for large enterprises
Load onto your learning management system (LMS), or use COPC's!
24/7 access to proven best practices
Exam-based certification to verify knowledge​

Enterprise Benefits

Increased
retention

Enhance agent and frontline manager retention through the guidance of skilled and knowledgeable managers leading your teams. 

Consistent
Leadership

Establish uniformity across teams to ensure a shared understanding of how to measure and manage operations. 

Organizational
Depth

Build organizational depth by equipping managers with skills and knowledge they can implement immediately upon promotion. 

Data-Driven
Decision
Making
 

Empower your frontline managers with tools and methodologies to use data correctly to drive
desired results. 
 

Low Cost,
High Impact
 

Implement this course, created by industry experts, at a significantly lower cost than developing and maintaining your own program. 

No more
waiting

Eliminate the need to wait for a full class and save time by avoiding delays in training new frontline managers with unlimited, 24/7 access.

Course Learnings

Key metrics and operational best practices used in high-performance contact centers and CX operations  

High-performance benchmarks and organizational comparisons

Methods to transition from identifying problems to developing action plans that address performance issues with the highest potential ROI  

Cross-functional interdependencies and how each area can work better together to drive high performance 

Operational capabilities to achieve higher levels of client and end-user satisfaction while reducing costs 

Effective use of data to identify performance issues and measure the results of performance improvement initiatives 

Future-Proof

COPC High-Performance Management Techniques on-demand training is continuously updated with the best practices and benchmarks that your frontline and support management need to know. With unlimited, around-the-clock access through annual licenses, you can be confident that your managers will stay ahead of the curve and give you a competitive advantage 

Contact Us | Licensing Options