Our services

Vendor Management

Create a customer-centric culture and supporting processes that match your customer's needs.

Vendor Management Services for CX Operations

Managing a network of outsource service providers (OSPs) for your customer experience operations can be challenging. You are entrusting others to deliver a superior and consistent customer experience to your customers. It is critical to choose the right partner and ensure they are operating at a high level of performance. We have counseled vendor management organizations (VMOs) since 2002, helping companies optimize the performance of their outsourced providers and dramatically reduce their total cost of ownership.

Vendor Management Organization (VMO) Services