As an organization one of the most important factors to consider when looking at employee retention is employee engagement. Employee engagement goes beyond your employee’s happiness and instead looks at the commitment level of the employee. Forbes  explains Employee Engagement as “the emotional commitment the employee has to the organization and its goals.”
When looking at your own employee engagement within your organization, consider how you would answer these three questions:
- Do employees demonstrate enthusiasm and passion about serving customers and providing a superior experience?
We can all agree that it is noticeable when someone is passionate about what they do. The same applies for your employee engagement. When evaluating your employees, try to notice their passion in providing the best experience as possible. A few ways to notice this may include:
- Observing how they engage in conversations about the projects they are working on
- Being aware of the tone in which they answer emails or phone calls
- Listening for follow up questions to better able reach the goal of their project
These are all indicators of passion that go beyond themselves and serve a greater purpose within the team.
- Do employees collaborate with their team members and managers in solving problems, improving performance, or assisting others?
Collaboration is another key element when gauging the level of engagement within an employee. When employees are engaged in the work that they do, they will turn to anyone necessary to solve the problem that stands in the way of completing the goal at hand. Your job as a team leader is to ensure open communication and a healthy exchange of ideas are happening with your team members daily. This also gives you an opportunity to be there for your team to help them and show care for their well-being.
- Do employees take ownership of their own performance and development, seeking new learning opportunities?
Finally, when it comes to engagement, employees will want to better their performance and development. Engaged employees will be aware of their downfalls and find ways to continue to grow. As a leader, be aware of and notice what growth opportunities your employees take part in. A few ways to start looking for engagement in this way include asking your employees about new books that they are reading, passing along opportunities such as classes they would like to take, webinars they would like to sign up for and take paid time to participate. Be aware if your employees are asking those around them for ways to find new learning opportunities as this is a sign that they seek to grow in the profession and in the organization.