Customer Experience Blog

COPC Inc. Global Events Calendar

By Lezli Harrell in Customer Experience, Customer Satisfaction, Events

Featured Event:

February 6 – 8, 2017
Customer Response Summit Las Vegas 

Customer Response Summit Las Vegas

COPC Inc. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc. and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. We will be comparing these findings to the Consumer Edition.

COPC Inc. will also lead a session called CX Check: Assessing Your Readiness for CX Excellence. This will be an interactive discussion about select elements of next-generation CX programs and will include a self-check readiness worksheet. You will get a clearer understanding of where your CX program excels, where gaps exists, and which initiatives will take your CX program to the next level.

For more information about this event, go to


Future Events:

February 23, 2017
CXMB Series Workshop,  Toronto, Ontario

COPC Inc. will be attending the CXMB Series Workshop, a one-day event hosted by Execs In The Know at Scotiabank, Canada’s international bank. Jeff Marshall, Senior Vice President, Digital Banking, Scotiabank, will be the featured keynote speaker. Chris Lord, Global Head, DigiCX, Growth, Strategy and Marketing, HGS, will share best practices for high impact and cost-effective digital transformation that drive clear outcomes.

Together with Execs In The Know, COPC Inc. will lead a discussion to reveal the results from both the Consumer and Corporate Editions of the 2016 Customer Experience Management Benchmark (CXMB) Series reports. In addition to the day’s valuable discussion, participants also will receive the full versions of both the 2016 Consumer and Corporate Editions of the CXMB Series (each a $249 USD value). This event is limited to 40 senior-level executives. Email Judi Brenstein at to secure your spot at no cost.


March 1, 2017
COPC Inc. Breakfast Seminar, Auckland, New Zealand

COPC Inc. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. For more information, contact Tracey Turk at

Lezli Harrell

Lezli Harrell is Vice President, COPC Inc., and has served in many roles since joining the company in 2004. With more than 15 years of experience in contact center management and performance improvement consulting, much of her work has been in the areas of quality and customer satisfaction, helping clients achieve significant and sustained improvements in the customer experience and driving bottom-line growth. In addition, Lezli has developed and delivered training programs to clients worldwide, is a COPC Certified Auditor, and has been involved in performance improvement engagements in more than 10 countries. Prior to working with COPC Inc., Lezli managed operations for several third-party organizations, achieving management experience in balancing client performance expectations, customer satisfaction, and internal cost and revenue requirements. Lezli holds a Bachelor of Business Administration in Marketing from Texas Christian University.