Kathleen Jezierski, chief operating officer, COPC Inc., will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry.
Kathleen will be sharing highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. This customer experience research, produced by COPC Inc. and Execs In the Know, focuses on exploring the customer journey from both the corporate and consumer points of view.
Kathleen will also lead a candid discussion about current industry challenges and opportunities within the context of these results, providing attendees with an opportunity to share their own experiences and best practices, while also learning from others. Please join us for this engaging, research-inspired session.
Read more at: http://blog.genesys.com/cx17-breakouts-customer-experience-together/
Lezli Harrell is Vice President, COPC Inc., and has served in many roles since joining the company in 2004. With more than 15 years of experience in contact center management and performance improvement consulting, much of her work has been in the areas of quality and customer satisfaction, helping clients achieve significant and sustained improvements in the customer experience and driving bottom-line growth. In addition, Lezli has developed and delivered training programs to clients worldwide, is a COPC Certified Auditor, and has been involved in performance improvement engagements in more than 10 countries. Prior to working with COPC Inc., Lezli managed operations for several third-party organizations, achieving management experience in balancing client performance expectations, customer satisfaction, and internal cost and revenue requirements. Lezli holds a Bachelor of Business Administration in Marketing from Texas Christian University.