COPC Inc. will be presenting at the CXMB Series Workshop, a one-day event hosted by Execs In The Know at the headquarters of LinkedIn. Scott Shute, vice president of global customer operations at LinkedIn, will be the day’s featured keynote speaker.
Along with Shute’s presentation, COPC Inc., in partnership with Execs In The Know, will lead a discussion about the results from both the Consumer and Corporate Editions of the 2016 Customer Experience Management Benchmark (CXMB) Series. In addition to the day’s valuable discussion, participants will receive the full version of both the 2016 Consumer and Corporate Editions of the CXMB Series (a $498 USD value).
Lezli Harrell is Vice President, COPC Inc., and has served in many roles since joining the company in 2004. With more than 15 years of experience in contact center management and performance improvement consulting, much of her work has been in the areas of quality and customer satisfaction, helping clients achieve significant and sustained improvements in the customer experience and driving bottom-line growth. In addition, Lezli has developed and delivered training programs to clients worldwide, is a COPC Certified Auditor, and has been involved in performance improvement engagements in more than 10 countries. Prior to working with COPC Inc., Lezli managed operations for several third-party organizations, achieving management experience in balancing client performance expectations, customer satisfaction, and internal cost and revenue requirements. Lezli holds a Bachelor of Business Administration in Marketing from Texas Christian University.