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Learn more about our monthly Global Benchmarking Series, where we tackle the tough questions with answers from our global research. COPC Inc. research is designed to help you make better decisions, to understand where your peers stand on these issues and to provide actionable insights for you to transform your CX operations.
COPC Customer Experience Standard Certification Badge

Orange Contact Centers Achieve COPC Certification

Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard. These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations.
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April 18, 2022 in Channel Strategy, CX Research, Call Center, Multichannel

Using Channel Strategy to Influence Customer Satisfaction

Getting your organization's customer service channel strategy right can help reduce operational costs and increase customer satisfaction. It can also be an opportunity to boost the Net Promoter Score (NPS). …
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