Join COPC Inc. and Amazon Web Services (AWS) for a series of webinars profiling answers and outcomes to help solve CX challenges facing BPOs and shared service providers in the Philippines.


COPC Inc.'s exciting and new Global Benchmarking Series is now available. Register here to receive monthly reports on timely issues affecting contact centers and CX organizations.


If you are currently a Certified COPC Customer Experience Implementation Leader to Release 6.0, 6.1 or 6.2, click here to learn how to maintain your certification status before it expires in 2022.


Quality management programs can result in bottom-line improvements to your business. Click here for our featured white paper to find out if you are getting the most value from your quality program.


All of our services are offered virtually! Click here for the full list of training, consulting and certification services.

COPC Inc. is a global leader in customer experience, backed by more than two decades of proven results. Whether it’s
leading-edge industry insights or individual client studies, insightful CX research is a foundation for our work. 


Learn more about our monthly Global Benchmarking Series, where we tackle the tough questions with answers from our global research. COPC Inc. research is designed to help you make better decisions, to understand where your peers stand on these issues and to provide actionable insights for you to transform your CX operations.
COPC Customer Experience Standard Certification Badge

Orange Contact Centers Achieve COPC Certification

Orange, a provider of convergent fixed and mobile telecom products, has met the qualifications for its Spain, Romania and Madagascar contact centers to be certified based on the COPC Customer Experience (CX) Standard. These three contact centers join other Orange affiliates in Poland, Tunisia, Moldova and Senegal that are certified by COPC Inc. The COPC CX Standard has been used in a variety of Orange’s operations including customer service, technical support, retention, billing and retail in both business-to-business and consumer operations.
Read the Press Release

TWenty-Five years
of improving
the customer experience


From contact centers to customer experience management, we work with companies to maximize their operational performance. 




May 31, 2022 in CX Research, Certification, Uncategorized

The Role of Research on CX Operations & Best Practices

The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. The latest updates, announced in August 2021, reflect the growing use of digital support technologies and consider…
Read More