Training

Class Listings

COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.

The COPC Curriculum

Our curriculum covers a range of topics including contact center and customer experience management best practices, data analytics and Lean Six Sigma. COPC Inc. training is available in 14+ countries and in many languages. Course facilitators have an average of 17 years of practical experience running customer experience and contact center operations.
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COPC® Service Journey Thinking

COPC® Service Journey Thinking is designed for individuals looking for a proven approach to improving the customer experience. This training provides the tools and knowhow needed to generate substantial and lasting change. From blueprinting the journey to the linking of backstage (behind-the-scenes) activities with frontstage (customer visible) activities, participants will be equipped to have an immediate and positive impact on the service journey.
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COPC® Best Practices for Quality Management

COPC® Best Practices for Quality Management will teach you the techniques used by industry leaders to ensure the quality program drives improvement in the customer experience and provides value to the wider business. This two-day (half-days) workshop is designed to provide you with practical skills and knowledge that can be used to benchmark your own business against world-class standards, while helping you design key Quality processes that drive improvement at the individual frontline staff and process levels.
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COPC® Best Practices for Customer Experience Operations

COPC® Best Practices for Customer Experience (CX) Operations is a rigorous, in-depth training program, with instruction on the delivery of world-class customer experience operations and benchmark practices that have helped companies globally for 25+ years. This class will enable you to manage and improve any customer experience (CX) program, increasing both customer satisfaction and bottom-line growth, by applying best practices and guidelines found in the COPC CX Standard, a performance management system for customer experience operations. Our classes are rated at 100% participants satisfaction, with 98% recommending them to the others. Several global organizations actively seek these COPC credentials while looking for fresh talent from the market.
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