Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
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Co-Created Course with CDI: Scaling AI Agents from a CX Perspective
Service Journey Thinking
Reduce customer effort, improve satisfaction and enhance loyalty by analyzing the cumulative effects of all channels impacting CX.
Customer Experience Operations
Achieve and sustain operational excellence using the best practices, metrics and improvement approaches in the COPC CX Standard.