COPC® Mastering Workforce Management Class Image

Sep 23 - Sep 27, 2024

COPC® Mastering Workforce Management

Balance customer demand, costs and employee needs with proven approaches in forecasting, capacity planning, scheduling and real-time management.


United States



Time Zone

9:00 am - 1:00 pm U.S. Central Time
  • Format
    Live Virtual
  • Details & Registration

    Class Testimonials


    Customer Experience Manager

    It was a great session. I am happy to say that I am already looking at our data with a new viewpoint and look forward to implementing changes to how we manage our workforce.

    Jason Leduc

    Workforce Optimization Manager

    Darin Hatten

    Sr. WFM & Optimization Manager