Employee Engagement & Satisfaction Research
Download research that provides CX leaders with insights about contact center staff satisfaction and the drivers of employee engagement.
Global Benchmarking Series
Access reports that provide insights about timely issues, strategies and trends affecting contact centers and customer experience operations.
COPC® SmartMarks
Explore SmartMarks, the data hub powered by rigorous audits and certifications conducted by COPC Inc., spanning numerous organizations. Gain valuable insights about performance metrics that adhere to the COPC CX Standard for Contact Centers.
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Global Employee Satisfaction Dashboard
July 9, 2024
COPC® SmartMarks
June 4, 2024
Australia Contact Center Benchmarking Report
June 4, 2024
Global Benchmarking Series | Contact Center Quality Assurance
May 8, 2024
Global Benchmarking Series | Contact Center Technologies
March 12, 2024
Employee Engagement Research Series | New Zealand Report
January 23, 2024
Employee Engagement Research Series | Australia Report
January 19, 2024
Employee Engagement Research Series | Southeast Asia Report
January 12, 2024
Employee Engagement Research Series | India Report
January 12, 2024
Employee Engagement Research Series | Philippines Report
January 12, 2024
Employee Engagement Research Series | South Africa Report
January 5, 2024
Employee Engagement Research Series | United Kingdom Report
January 5, 2024
Employee Engagement Research Series | Middle East and North Africa Report
January 5, 2024
Employee Engagement Research Series | Latin America Report
December 20, 2023
Employee Engagement Research Series | Canada Report
December 19, 2023
Employee Engagement Research Series | United States Report
December 19, 2023
Employee Engagement Research Series | In-Center vs. WAH Staff Global Report
December 15, 2023
Employee Engagement Research Series | BPOs vs. In-House Global Report
December 13, 2023
Global Benchmarking Series | Contact Center People Management & Employee Experience
December 6, 2023
Employee Engagement Research Series | Global Report
November 13, 2023
Retail Customer Service: Effectiveness of Chatbots and Online Support
September 27, 2023
Global Benchmarking Series | Customer Experience Understanding & Strategy
September 8, 2023
Employee Engagement | Global WAH vs. In-Center Research Report
December 28, 2022
Employee Engagement | Global BPO vs. In-House Research Report
December 26, 2022
Employee Engagement | India Research Report
December 20, 2022
Employee Engagement | Middle East & North Africa Research Report
December 13, 2022
Employee Engagement | Latin America Research Report
December 6, 2022
Employee Engagement | Canada Research Report
November 29, 2022
Global Benchmarking Series | Contact Center Performance Measurement & KPIs
November 28, 2022
Employee Engagement | South Africa Research Report
November 22, 2022
Employee Engagement | United Kingdom Research Report
November 15, 2022
Employee Engagement | Southeast Asia Research Report
November 8, 2022
Employee Engagement | Philippines Research Report