Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
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Co-Created Course with CDI: Scaling AI Agents from a CX Perspective
Lean Six Sigma for Contact Centers Yellow Belt
Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.
High-Performance Management Techniques
Equip frontline management with practical tools, strategies and processes to measure, monitor and improve their teams' performance.