September 19, 2022
WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC Customer Experience (CX) Standard requirements. Headquartered in Riyadh, Saudi Arabia, ccc is a leading CX management business processing outsourcer (BPO). The company provides a spectrum of seamless solutions that span outsourced customer care, technology services, digital business, consulting, back-office, and other specialized services for enriching customer experience.
COPC Inc. proudly recognizes ccc as the first-ever BPO in Saudia Arabia to achieve organizational certification. The achievement of ccc exemplifies the highest commendation in customer experience and operational performance. COPC Inc. certification demonstrates a commitment to service excellence supported by high-performance operations that consistently surpass COPC Inc.’s global benchmarks.
The company underwent a baseline assessment to understand compliance levels and evaluate COPC CX Standard compliance. After evaluation, ccc developed approaches to remediate operational gaps and incorporate additional best practices to improve overall performance.
“This historic milestone takes us closer to our primary goal of becoming the most trusted brand for CX management in Saudi Arabia. And it’s a testament to our efforts to enhance the value of ccc and help strengthen our business model and exceed our customers’ and partners’ expectations,” said the CEO of ccc Mansour Al Dalaan.
With operational guidance and training, ccc successfully implemented COPC Inc. processes and frameworks, effecting positive change at every level. The organization constructed correct governance models, KPI measurement approaches, review methods, improvement actions/methodologies and performance tracking approaches.
As a result, ccc built the foundation necessary to qualify as a high-performance organization, consequentially enhancing CX while reducing operational costs. CEO Dalaan said, “We will strive further to ensure that the good work continues, and with COPC certification, we can confidently say that we are one step ahead of our competitors.”
“After two years of hard work involving 6,000 employees and two sites, ccc overcame complex global and multi-national challenges. The evolution of ccc over the past several years is , and we commend their tireless efforts to become a significant leader in the industry. We look forward to many more years of success as they continue on their journey of growth and expansion,” said COPC Inc. COO Kyle Kennedy.
About COPC Inc.:
For over 25 years, COPC Inc. has helped transform operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management and procurement.
Today, COPC Inc. is an innovative global leader empowering organizations to optimize the delivery of a superior service journey. Organizations worldwide depend on COPC Inc. for expert consulting, training, certification, benchmarking and research solutions.