Virtual CX Services
COPC Inc. has recently virtualized many of our most popular offerings, including training, consulting, certification and vendor management organization (VMO) services. Many clients rely upon these services to optimize operations, instill best practices and meet performance goals. By going virtual, we hope to lend a whole new level of ease and flexibility to the delivery of our services.
Customer Experience Consulting Services
Our customer experience (CX) consulting services are designed around a simple set of goals — to help clients achieve a level of high-performance within their CX operations, while reducing cost and increasing revenue.
Service Journey Thinking
Measuring and managing the customer experience.
Service Journey Strategy Consulting
Customer Experience training
Our most popular CX training courses are now available virtually, reducing travel and lodging costs, yet maintaining the same level of high-quality content and instructor attention as our in-person classes.
COPC® Best Practices for Customer Experience Operations
COPC® Best Practices for Vendor Management Organizations
COPC® Lean Six Sigma for Contact Centers
COPC® High Performance Management Techniques (HPMT)
COPC® Data Analysis for Contact Centers
Certification to the COPC Customer Experience Standard is one of the most prestigious recognitions in the industry. Virtualization allows companies to remain compliant to the COPC CX Standard with less reliance on site visits.
Baseline assessment (with some onsite support)
Structured support and training
Certification and recertification audits
Vendor Management Organization Services
COPC Inc.’s virtualized vendor management organization (VMO) services provide clients with greater agility in managing Outsourced Service Providers (OSPs), reducing lead time and delays on critical projects and implementations.
In addition to virtualization of services, COPC Inc. is placing greater emphasis on our expertise in helping brands rapidly design, deploy and manage Work-At-Home solutions.