Customer Experience

Companies and Consumers See Things Differently in How Well Service is Provided

By COPC Inc. News, Customer Experience, Multichannel, Survey

New Survey Reveals Disconnect in Perception About Meeting Expectations. 

A significant gap remains between corporate perception in meeting expectations and what consumers actually think. In 2015, companies surveyed said that 79% of the time they generally met the needs and expectations of their customers. Only 33% of consumers answered the same.

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