A new research report titled Customer Experience Management Benchmark (CXMB) Industry Insights: Retail was recently published by COPC Inc. and Execs In The Know, with sponsorship support from Gladly Inc. Topics include comparisons between online, in-store and mobile shoppers in the United States, and consumer opinion toward the retail customer experience.
The report is intended to help foster the industry’s understanding of what today’s retail customer thinks, expects and desires. The 37-page report is packed with more than 50 findings. We created an infographic to present some highlights from the report. See below or download as a PDF here.