The Global Leader in Customer Experience Consulting
Effective Operations is the Heart of Exceptional
Customer Experience
In a competitive landscape, companies need a relentless focus on the customer experience to drive brand loyalty. Creating that experience requires CX operations working at peak performance. COPC ensures your CX operations and contact centers—people, processes and technology—deliver optimal customer and business results Working together, let’s identify and solve your most significant issues, transforming your customer’s service journey.
CX and Call Center Consulting
Improve your customer experience and drive sustained results across all customer contact channels. Our consulting team of CX and call center experts will guide your organization to implement effective solutions for long-term success.
CX Technology
Optimize your CX technology to deliver the best customer service journeys. Our journey-based technology design and implementation approach will ensure your technology exceeds customer and stakeholder expectations. Rely on our deep operational and technology expertise help you navigate CX complexities with ease.
Vendor Management
Optimize the performance of your outsourced service providers and dramatically reduce your total cost of ownership.
Training
Learn our industry best practices to improve operational performance in your call center or customer experience management program.
Certification
Achieve the industry’s most prestigious recognition for CX operations and prove your organization’s commitment to high performance. Certification to the COPC CX Standard provides the discipline and best practices for your CX organization to achieve and sustain superior results.
Research
The COPC research team is available to address informational needs specific to your organization. Uncover emerging trends, identify market opportunities, and develop strategies to inform your corporate decisions with our customized research.
A Clear Process for Customer Experience Improvement
Assess
Thorough CX Program Audit and Evaluation
Transform
Implementation of Targeted Recommendations
Enable
Setup for Success Through Continuous Improvement
CX expertise
Dedicated to Improving the Customer Experience on a
Global Scale
COPC Inc. provides consulting, training, certification, benchmarking and research for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement.
classes
Upcoming Global Training Classes
COPC Inc. offers an extensive global training program based on the COPC CX Standard, creating a foundation for high-performance management and individual certification.
Read the latest from The COPC Blog.
Analyzing the Current State of Customer Experience Amid Conflicting Data
The Case for Recognizing Middle Performers
Contact Center Outsourcing: Selecting the Right Supplier
Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment
Seizing the Digital Future in Customer Experience Transformation
Contact Center Team Leaders: The Key To Engaged and Motivated Employees
Training and Development as an Employee Retention Strategy
Employee Engagement and Retention: Consider This
Customer Experience Technology: A Deep Dive into GenAI, LLMs and AI Assistants
