Kevin Campbell is the CEO of COPC Inc. EMEA Region and is responsible for the delivery of business development, consulting, training and certification services within the EMEA region.  Kevin has proven expertise in customer experience management and a successful track record of managing remote teams to deliver performance improvement best practices. He has been with COPC Inc. since 2008 and …

Ian Aitchison is the CEO of the Asia Pacific (APAC) region of COPC Inc. and has great expertise in Asian and Australian customer contact operations, having worked extensively throughout the region. Since joining the customer contact industry more than 20 years ago, Ian’s career has been marked by the consistent delivery of quality, service and process improvement that is the hallmark …

Kyle Kennedy is the President and Chief Operating Officer of COPC Inc. and is responsible for the day-to-day operations for multi-national teams worldwide providing consulting, training and certification services. Kyle also leads the global certification program. He is a member of the COPC Standards Committee and is a Certified COPC Implementation Leader. Kyle has deep expertise in customer experience management …

Cliff Moore is co-founder and chairman of COPC Inc. Based on his extensive experience with performance management systems, Cliff led the research and the working sessions to develop the COPC Customer Service Provider (CSP) Standard in 1996. This industry standard for performance in customer contact operations has become the foundation for the COPC® Family of Standards, which today are known …