our services
Approved Technology Providers
Leveraging advanced technology to help deliver the best customer experience is more important than ever. Our Approved Technology Provider (ATP) program recognizes technology solutions proven to deliver real business value by helping companies deploy the best practices found in the COPC CX Standard.
Technology Solutions You Can Trust
Choosing the right technology solution provider to support your customers and customer care team can be confusing and stressful. Let COPC Inc. ease the process by helping you find solutions we have evaluated firsthand and seen operating successfully in real CX environments. Contact us for expert assistance in choosing the right technology for any of the following needs:
- Customer & Business Analytics
- Customer Relationship Management
- AI & Robotics
- Knowledge Management
- Coaching & Staff Performance Management
- Quality Management
- Recruitment & Hiring
- Training & Development
- Workflow Distribution & Management
- Employee Engagement
- Workforce Management
Current Approved Technology Providers
Showcase the value of your technology solution.
If you are a technology company serving the customer experience industry, the Approved Technology Provider Program offers an exclusive opportunity to showcase your technology solutions that meet the approval of the most trusted CX experts in the industry – COPC Inc. Attaining this status asserts your technology solution’s unique ability to help CX operations meet the COPC Customer Experience (CX) Standard’s rigorous certification requirements. By working with our approved providers, customers have access to proven technology solutions that deliver greater business value while supporting industry best practices, ultimately providing greater peace of mind.
The flexibility of the ATP Program provides you with what you need to reach customers while also aligning to your own company goals and objectives. Download the COPC Inc. ATP Program brochure here to learn more about provider benefits of silver, gold and platinum levels. We are available to answer your direct questions and encourage you to use the form below to start the process.
The COPC CX Standard, a prestigious performance management system created by COPC Inc. in 1996, focuses on improving service and quality, reducing business cost and customer effort, and increasing revenue and profitability. We’ve utilized the COPC CX Standard around the globe to assess and help improve thousands of CX operations including contact centers, retail or face-to-face service environments, and automated or self-service channels.
The COPC CX Standard includes four categories of industry best practices which technology solutions can support:
- Leadership and Planning
- Processes
- People
- Performance
To learn more about the best practices and guidelines found in the COPC CX Standard, download a free copy here.