COPC News

COPC Inc. Announces New Partnership with StableLogic, a Leading European CX Technology Consulting Firm

September 25, 2024

COPC Inc. Announces New Partnership with StableLogic, a Leading European CX Technology Consulting Firm

By: Karen Colvin

WINTER PARK, Fla., September 25, 2024 — By combining COPC Inc.’s deep expertise in customer experience (CX) and contact center operations with...
AmplifAI’s AI-Driven Platform Earns Continued Platinum Status from COPC Inc.

November 14, 2023

AmplifAI’s AI-Driven Platform Earns Continued Platinum Status from COPC Inc.

By: Karen Colvin

WINTER PARK, Fla., Nov 14, 2023 —  COPC Inc. is pleased to announce that it has once again approved AmplifAI as a Platinum Partner...
KellyConnect Achieves Distinction with COPC Certification

September 27, 2023

KellyConnect Achieves Distinction with COPC Certification

By: Karen Colvin

WINTER PARK, Fla., Sep 27, 2023 — COPC Inc., a global contact center and customer experience (CX) consulting firm, and KellyConnect,...
COPC Inc. Launches On-Demand Version of its High-Performance Management Techniques Training for Contact Centers 

July 26, 2023

COPC Inc. Launches On-Demand Version of its High-Performance Management Techniques Training for Contact Centers 

By: Karen Colvin

Offers enterprise solution to help companies close frontline manager skill gaps, improve operational performance and increase retention    WINTER PARK, Fla.,...
The COPC Standards Committee Welcomes Scott Horace

May 22, 2023

The COPC Standards Committee Welcomes Scott Horace

By: Josh Donnelly

WINTER PARK, Fla., May 18, 2023 — COPC Inc. announces the addition of Scott Horace to the COPC Standards Committee....
RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

September 29, 2022

RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

By: Teal Benson

WINTER PARK, Fla., Sept. 26, 2022— COPC Inc. is pleased to announce that it has once again approved Nexcom’s RevealCX as...
COPC Inc. Announces Employee Engagement Research Series

September 26, 2022

COPC Inc. Announces Employee Engagement Research Series

By: Teal Benson

Global Insights for Integrating Employee and Customer Experience Strategies WINTER PARK, Fla., Sept. 26, 2022— COPC Inc., a global customer...
Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

September 19, 2022

Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

By: Josh Donnelly

WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development  

September 8, 2022

CCMG & COPC Inc. Partner to Propel South Africa’s Contact Centre Industry Development  

By: Teal Benson

WINTER PARK, Fla., Sept. 8, 2022– COPC Inc. is pleased to announce a new partnership with the Contact Centre Management Group...
Express International Inc. Invests in Employees to Elevate Customer Service

April 19, 2022

Express International Inc. Invests in Employees to Elevate Customer Service

By: Karen Colvin

WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification

April 7, 2022

SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification

By: Karen Colvin

GURGAON, India. — (April 7, 2022) COPC Inc. is pleased to announce that SBI Card has met the COPC Inc....
COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard

August 5, 2021

COPC Inc. Announces Release 7.0 of the COPC Customer Experience (CX) Standard

By: Karen Colvin

New release includes new and updated best practices to help organizations improve the customer experience and increase revenue while lowering...
COPC Inc. Announces Approved Technology Provider Program – Unique opportunity for companies to showcase CX capabilities

March 3, 2021

COPC Inc. Announces Approved Technology Provider Program – Unique opportunity for companies to showcase CX capabilities

By: Karen Colvin

WINTER PARK, Fla. — (March 3, 2021) — COPC Inc., a global consulting, certification, research and training firm that has...
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

March 24, 2020

COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

By: Karen Colvin

WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
Now Available – Release 6.2 of the COPC Customer Experience Standard

January 15, 2020

Now Available – Release 6.2 of the COPC Customer Experience Standard

By: Karen Colvin

WINTER PARK, Fla.— (Jan. 15, 2020) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
Now Available – Release 6.1 of the COPC CX Standard for Vendor Management Organizations

August 22, 2019

Now Available – Release 6.1 of the COPC CX Standard for Vendor Management Organizations

By: Karen Colvin

WINTER PARK, Fla.— (Aug. 22, 2019) — COPC Inc., a global consulting, certification and training firm that helps companies improve...
QuisLex Becomes First in the Legal Industry to Earn                                          COPC Inc. Certification

May 31, 2019

QuisLex Becomes First in the Legal Industry to Earn COPC Inc. Certification

By: Karen Colvin

QuisLex validates its compliance with high performance benchmarks set by the COPC CX Standard NEW YORK (PRWEB) MAY 21, 2019...
Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program

May 30, 2019

Transcom North America Achieves Certification to the COPC Customer Experience Standard for a Work-From-Home Technical Support Program

By: Karen Colvin

WINTER PARK, Fla. and DENVER. Colo. — (May 29, 2019) — COPC Inc., a global consulting firm that helps companies...
COPC Inc. Announces Customer Service Journey Consulting Program

May 7, 2019

COPC Inc. Announces Customer Service Journey Consulting Program

By: Karen Colvin

Offering Helps Clients Address the Business Impact of Poor Customer Service WINTER PARK, Fla.—(May 7, 2019)— COPC Inc., a global...
Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service

February 20, 2019

Customer Experience Management Survey Reveals Massive Growth in Companies Using Artificial Intelligence to Help Provide Customer Service

By: Karen Colvin

COPC Inc. & Execs In The Know Publish 2018 Corporate Edition of the CXMB Series WINTER PARK, Fla. – (Feb....
COPC Inc. Announces its 2019 Global Public Training Calendar  for Customer Experience Management Professionals

February 15, 2019

COPC Inc. Announces its 2019 Global Public Training Calendar for Customer Experience Management Professionals

By: Josh Donnelly

Winter Park, Fla.—(Feb. 14, 2019)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
Microsoft Earns Certification to the COPC Indirect Procurement Standard

November 6, 2018

Microsoft Earns Certification to the COPC Indirect Procurement Standard

By: Karen Colvin

Procurement Organization Becomes First Group to Achieve Industry Recognition for Managing Indirect Spend WINTER PARK, Fla. and REDMOND, Wash.— (November 6, 2018) — COPC Inc., ...
COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training

August 9, 2018

COPC Inc. Partners with Quest Learning in Malaysia to Offer Customer Experience Management Training

By: Karen Colvin

Reduced Pricing Available for Malaysian Companies Through the HRDF Fund SINGAPORE and KUALA LUMPUR, Malaysia — (9 August 2018) —...
Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard

July 30, 2018

Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard

By: Karen Colvin

A new step in delivering an unmatchable experience for Orange customers Winter Park, Fla / Paris, France, 30 July 2018...
COPC Inc. Announces New User Interface and Experience for RevealCX, Version 4.0

June 20, 2018

COPC Inc. Announces New User Interface and Experience for RevealCX, Version 4.0

By: Karen Colvin

Offers Live Demos of Quality Monitoring Solution at Customer Contact Week in Las Vegas, June 20-21 LAS VEGAS—June 20, 2018—COPC Inc.,...
COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services

May 22, 2018

COPC Inc. and Execs In The Know Publish Customer Experience Research for Financial Services

By: Karen Colvin

Nearly 57% of surveyed customers reported moving some or all of their business as a result of a poor customer care...
COPC Inc. Names Kyle Kennedy President and Chief Operating Officer

May 11, 2018

COPC Inc. Names Kyle Kennedy President and Chief Operating Officer

By: Karen Colvin

Winter Park, Fla.— (May 11, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the...
World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.

May 9, 2018

World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.

By: Karen Colvin

FREMONT, CA – With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to...
Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series

April 4, 2018

Execs In The Know & COPC Inc. Publish 2017 Corporate Edition in Customer Experience Management Benchmark Series

By: Karen Colvin

Findings show that only about one-third of respondents felt their company offered support in all the channels their customers want...
COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

February 28, 2018

COPC Inc. Announces Its 2018 Global Public Training Calendar for Customer Experience Management Professionals

By: Karen Colvin

Expands Customer Journey Mapping Certification Class to New Markets Worldwide Winter Park, Fla.—(Feb 28, 2018)— COPC Inc., a global consulting...
COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice

January 25, 2018

COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice

By: Karen Colvin

Winter Park, Fla.—(Jan 25, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations

November 30, 2017

COPC Inc. Publishes Customer Experience Standard for Vendor Management Organizations

By: Karen Colvin

Offers new class on best practices for VMOs working with third-party providers of call center and CX services   Winter Park,...
COPC Inc. Launches RevealCX Quality Monitoring and Business Intelligence Software That Focuses on the Customer Experience

June 29, 2017

COPC Inc. Launches RevealCX Quality Monitoring and Business Intelligence Software That Focuses on the Customer Experience

By: Karen Colvin

LAS VEGAS —June 28, 2017—COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience,...