January 22, 2021
Customer loyalty for banks means big business. How banks handle their customer service journeys plays a big part in driving that loyalty. Our CX Research team recently interviewed more than 800 customers across Asia to learn the impact of their service journeys with different banks, and how tools such as self-service technology effect Net Promoter Scores.
Read the full article on Customer Think.
Recent Posts
- Contact Center Team Leaders: The Key To Engaged and Motivated Employees
- The COPC Standards Committee Welcomes Scott Horace
- Choosing Between CSAT, NPS or CES: Why it Does Not Matter
- COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
Categories
- Outsourcing
- Digital Engagement
- Channel Strategy
- Sourcing
- Vendor Management
- Human Resources
- Outsource Service Providers
- Indirect Procurement
- Quality
- Corporate News
- Book Notes
- RevealCX
- Artificial Intelligence
- Technology Provider
- Metrics
- Press Release
- Six Sigma
- Employee Retention
- Service Journey
- Performance Improvement
- Work-At-Home
- Virtual Services
- CX Research
- Employee Engagement
- Ask the Expert
- Call Center
- Certification
- Consulting
- COPC Inc. News
- COPC Standards
- Customer Experience
- Customer Satisfaction
- CX Stories
- Events
- Infographic
- Multichannel
- Social Care
- Survey
- Training
- Uncategorized