The COPC Blog
September 19, 2022
Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc
WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
May 31, 2022
The Role of Research on CX Operations & Best Practices
The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. The latest updates, announced in August 2021,...
April 19, 2022
Express International Inc. Invests in Employees to Elevate Customer Service
WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
April 7, 2022
SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification
GURGAON, India. — (April 7, 2022) —COPC Inc. is pleased to announce that SBI Card has met the COPC Inc....
October 22, 2021
Conversations with Clients: Kyla Starks, Transcom
“You absolutely have to go with COPC Inc. The experiences are tried and true. The results are there… You have...
April 26, 2021
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency
“The initial COPC Inc. certification was the glue, the factor in bringing it all together. It brought a better understanding...
June 4, 2020
Conversations with Clients:
Byron J. Fernandez, TDCX
“We need to focus more on the issues that trouble us in these remote working times and innovate with technology...
April 20, 2020
Sunshine Financial Service
Committed to Excellence
In late March 2020, Shandong Sunshine Financial Service Information Technology Co., Ltd. launched its bid to become the first business...
March 24, 2020
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services
WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
December 9, 2019
COPC Inc. China User Group Annual Meeting
On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. The meeting was hosted by...
November 13, 2019
Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur
“It is a great honor for Shouqi Limousine & Chauffeur to be certified to the COPC Customer Experience Standard. Our...
October 1, 2019
Conversations with Clients:
Gladys Labradores, Conduent Philippines
This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores,...
January 21, 2019
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard
We are pleased to announce Release 6.1 of the COPC Customer Experience Standard is now available for the Customer Service...
July 30, 2018
Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard
A new step in delivering an unmatchable experience for Orange customers Winter Park, Fla / Paris, France, 30 July 2018...
May 9, 2018
Concentrix Earns COPC Certification for Record Number of Sites
Concentrix, a leading provider of customer engagement services with more than 450 client brands worldwide, recently became the world’s first...
May 8, 2018
World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.
FREMONT, CA – With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to...
January 25, 2018
COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice
Winter Park, Fla.—(Jan 25, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
January 1, 2016
Welcome to the COPC Inc. Blog!
We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations...