Category: Certification

The COPC Blog

Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

September 19, 2022

Saudi Arabia’s First COPC Inc. Certified BPO: ccc by stc 

By: Teal Benson

WINTER PARK, Fla., Sept. 19, 2022— COPC Inc. is pleased to announce that ccc by stc has met the COPC...
The Role of Research on CX Operations & Best Practices

May 31, 2022

The Role of Research on CX Operations & Best Practices

By: Teal Benson

The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. The latest updates, announced in August 2021,...
Express International Inc. Invests in Employees to Elevate Customer Service

April 19, 2022

Express International Inc. Invests in Employees to Elevate Customer Service

By: Karen Colvin

WINTER PARK, Fla. April 15, 2022— COPC Inc. commends the effort of Express International Inc. to improve customer service. Twenty...
SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification

April 7, 2022

SBI Card, Customer Services Division, Achieves COPC Inc. Process Certification

By: Karen Colvin

GURGAON, India. — (April 7, 2022) —COPC Inc. is pleased to announce that SBI Card has met the COPC Inc....
Conversations with Clients:  Kyla Starks, Transcom

October 22, 2021

Conversations with Clients: Kyla Starks, Transcom

By: COPC Inc. Certification Team

“You absolutely have to go with COPC Inc. The experiences are tried and true. The results are there… You have...
Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency

April 26, 2021

Vattenfall Netherlands & COPC Inc. – Ten Years of Improving the Customer Experience and Operational Efficiency

By: Kevin Campbell

“The initial COPC Inc. certification was the glue, the factor in bringing it all together. It brought a better understanding...
Conversations with Clients:<br>Byron J. Fernandez, TDCX

June 4, 2020

Conversations with Clients:
Byron J. Fernandez, TDCX

By: Shreekant Vijaykar

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology...
Sunshine Financial Service<br>Committed to Excellence

April 20, 2020

Sunshine Financial Service
Committed to Excellence

By: Rachel Cui

In late March 2020, Shandong Sunshine Financial Service Information Technology Co., Ltd. launched its bid to become the first business...
COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

March 24, 2020

COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

By: Karen Colvin

WINTER PARK, Fla.— (March 24, 2020) — COPC Inc., a global consulting firm that helps companies improve operations to optimize...
COPC Inc. China User Group Annual Meeting

December 9, 2019

COPC Inc. China User Group Annual Meeting

By: Dorothy Cheng

On November 8, 2019, the COPC China User Group Meeting was successfully held in Shanghai. The meeting was hosted by...
Conversations with Clients:<br>Du Duo, Shouqi Limousine & Chauffeur

November 13, 2019

Conversations with Clients:
Du Duo, Shouqi Limousine & Chauffeur

By: Rachel Cui

“It is a great honor for Shouqi Limousine & Chauffeur to be certified to the COPC Customer Experience Standard. Our...
Conversations with Clients:<br>Gladys Labradores, Conduent Philippines

October 1, 2019

Conversations with Clients:
Gladys Labradores, Conduent Philippines

By: Shreekant Vijaykar

This past August, Shreekant Vijaykar, director for Asia Operations for COPC Inc., had an opportunity to sit with Gladys Labradores,...
COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

January 21, 2019

COPC Inc. Publishes Release 6.1 of the COPC Customer Experience Standard

By: Kyle Kennedy

We are pleased to announce Release 6.1 of the COPC Customer Experience Standard is now available for the Customer Service...
Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard

July 30, 2018

Three Orange Affiliates Earn Certification to the COPC Customer Experience Standard

By: Karen Colvin

A new step in delivering an unmatchable experience for Orange customers Winter Park, Fla / Paris, France, 30 July 2018...
Concentrix Earns COPC Certification for Record Number of Sites 

May 9, 2018

Concentrix Earns COPC Certification for Record Number of Sites 

By: Kyle Kennedy

Concentrix, a leading provider of customer engagement services with more than 450 client brands worldwide, recently became the world’s first...
World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.

May 8, 2018

World’s Best – Concentrix is First Company to Earn 20 Certifications from COPC Inc.

By: Karen Colvin

FREMONT, CA – With its latest site certification, Concentrix becomes the only organization in the world to receive 20 certifications to...
COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice

January 25, 2018

COPC Inc. Appoints Kyle Kennedy As Executive Vice President North America and Head of the Global Certification Practice

By: Karen Colvin

Winter Park, Fla.—(Jan 25, 2018)— COPC Inc., a global consulting firm that helps companies improve operations to transform the customer...
Welcome to the COPC Inc. Blog!

January 1, 2016

Welcome to the COPC Inc. Blog!

By: Kyle Kennedy

We are glad you found us. COPC Inc. is a global leader that provides consulting, training and certification for operations...