February 6 – 8, 2017
Customer Response Summit Las Vegas
COPC Inc. will be participating at the the Customer Response Summit, an exclusive three-day event for customer experience executives hosted by Execs In The Know. At the event, COPC Inc. and Execs In The Know will present survey findings from the 2016 Corporate Edition of the Customer Experience Management Benchmark (CXMB) Series. We will be comparing these findings to the Consumer Edition.
COPC Inc. will also lead a session called CX Check: Assessing Your Readiness for CX Excellence. This will be an interactive discussion about select elements of next-generation CX programs and will include a self-check readiness worksheet. You will get a clearer understanding of where your CX program excels, where gaps exists, and which initiatives will take your CX program to the next level.
For more information about this event, go to http://www.execsintheknow.com/events/crs-las-vegas/.
February 23, 2017
CXMB Series Workshop, Toronto, Ontario
COPC Inc. will be attending the CXMB Series Workshop, a one-day event hosted by Execs In The Know at Scotiabank, Canada’s international bank. Jeff Marshall, Senior Vice President, Digital Banking, Scotiabank, will be the featured keynote speaker. Chris Lord, Global Head, DigiCX, Growth, Strategy and Marketing, HGS, will share best practices for high impact and cost-effective digital transformation that drive clear outcomes.
Together with Execs In The Know, COPC Inc. will lead a discussion to reveal the results from both the Consumer and Corporate Editions of the 2016 Customer Experience Management Benchmark (CXMB) Series reports. In addition to the day’s valuable discussion, participants also will receive the full versions of both the 2016 Consumer and Corporate Editions of the CXMB Series (each a $249 USD value). This event is limited to 40 senior-level executives. Email Judi Brenstein at firstname.lastname@example.org to secure your spot at no cost.
March 1, 2017
COPC Inc. Breakfast Seminar, Auckland, New Zealand
COPC Inc. and the Contact Centre Institute of New Zealand will be holding a Breakfast Seminar. For more information, contact Tracey Turk at email@example.com.