March 31, 2017
Featured Event:
May 22-25, 2017
CX17, Indianapolis, IN
Kathleen Jezierski, chief operating officer, COPC Inc., will be speaking at CX17, a Genesys-sponsored event that includes four days keynotes, breakouts sessions, networking events, and opportunities to talk with product experts, peers and thought leaders in the customer experience industry.
Kathleen will be sharing highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. This customer experience research, produced by COPC Inc. and Execs In the Know, focuses on exploring the customer journey from both the corporate and consumer points of view.
Kathleen will also lead a candid discussion about current industry challenges and opportunities within the context of these results, providing attendees with an opportunity to share their own experiences and best practices, while also learning from others. Please join us for this engaging, research-inspired session.
Read more at: https://blog.genesys.com/cx17-breakouts-customer-experience-together/
Recent Posts
- Contact Center Team Leaders: The Key To Engaged and Motivated Employees
- The COPC Standards Committee Welcomes Scott Horace
- Choosing Between CSAT, NPS or CES: Why it Does Not Matter
- COPC Standards Committee Meeting: Artificial Intelligence and Customer Experience
Categories
- Outsourcing
- Digital Engagement
- Channel Strategy
- Sourcing
- Vendor Management
- Human Resources
- Outsource Service Providers
- Indirect Procurement
- Quality
- Corporate News
- Book Notes
- RevealCX
- Artificial Intelligence
- Technology Provider
- Metrics
- Press Release
- Six Sigma
- Employee Retention
- Service Journey
- Performance Improvement
- Work-At-Home
- Virtual Services
- CX Research
- Employee Engagement
- Ask the Expert
- Call Center
- Certification
- Consulting
- COPC Inc. News
- COPC Standards
- Customer Experience
- Customer Satisfaction
- CX Stories
- Events
- Infographic
- Multichannel
- Social Care
- Survey
- Training
- Uncategorized