Category: Employee Engagement

The COPC Blog

<strong>Training and Development as an Employee Retention Strategy</strong> 

January 13, 2023

Training and Development as an Employee Retention Strategy 

By: Teal Benson

Training and development functions exist in most contact center operations. Some organizations focus primarily on new hire training, while others...
GUEST POST: <strong>Skyrocket the Customer Experience and Mitigate Financial Risk</strong>

January 10, 2023

GUEST POST: Skyrocket the Customer Experience and Mitigate Financial Risk

By: Teal Benson

By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, liveproWe all know employee perceptions of how...
6 Ways to Translate Company Values into Employee Engagement

December 23, 2022

6 Ways to Translate Company Values into Employee Engagement

By: Teal Benson

High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall...
GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research

November 18, 2022

GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research

By: Teal Benson

The Southeast Asia (SEA) Employee Engagement Research Report is timely as it provides an accurate view of the ever-changing contact center...
The Role of Company Culture in Employee Engagement 

November 2, 2022

The Role of Company Culture in Employee Engagement 

By: Teal Benson

Employee engagement has become a priority for many organizations’ broader strategies for driving long-term growth. It makes sense that focusing...
GUEST POST: Employee Engagement Research & Knowledge Management Software

October 28, 2022

GUEST POST: Employee Engagement Research & Knowledge Management Software

By: Teal Benson

The Australia Employee Engagement Research Report is timely as organisations are battling to secure talent in tight employment markets globally.  ...
GUEST POST: Keeping Employees Engaged and Empowered

October 25, 2022

GUEST POST: Keeping Employees Engaged and Empowered

By: Teal Benson

Many businesses in today’s climate find it tough to retain top talent. We think employee engagement and empowerment go a...
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative  

October 24, 2022

GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative  

By: Teal Benson

For Capability BPO, employee engagement starts from the moment we recruit new employees. COPC’s performance improvement framework, which utilizes all...
Employee Engagement and Retention: Consider This

September 2, 2022

Employee Engagement and Retention: Consider This

By: Kizzy Misa

Contact center managers often attribute high attrition to unfulfilling tasks and a lack of professional advancement opportunities. A critical factor...
The Great Reinvention

March 11, 2022

The Great Reinvention

By: Teal Benson

Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices...
COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services

July 23, 2021

COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services

By: Kizzy Misa

FBC Asia Pacific (FBC) prides itself on creating a healthy work environment for employees while delivering quick and world-class service....