The COPC Blog
January 13, 2023
Training and Development as an Employee Retention Strategy
Training and development functions exist in most contact center operations. Some organizations focus primarily on new hire training, while others...
January 10, 2023
GUEST POST: Skyrocket the Customer Experience and Mitigate Financial Risk
By Vicki Brackett – BPO Veteran, WFH pioneer and SVP of Partner Success, liveproWe all know employee perceptions of how...
December 23, 2022
6 Ways to Translate Company Values into Employee Engagement
High-performing organizations spend time creating company values that link employee engagement to broader customer experience strategies and the company’s overall...
November 18, 2022
GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research
The Southeast Asia (SEA) Employee Engagement Research Report is timely as it provides an accurate view of the ever-changing contact center...
November 2, 2022
The Role of Company Culture in Employee Engagement
Employee engagement has become a priority for many organizations’ broader strategies for driving long-term growth. It makes sense that focusing...
October 28, 2022
GUEST POST: Employee Engagement Research & Knowledge Management Software
The Australia Employee Engagement Research Report is timely as organisations are battling to secure talent in tight employment markets globally. ...
October 25, 2022
GUEST POST: Keeping Employees Engaged and Empowered
Many businesses in today’s climate find it tough to retain top talent. We think employee engagement and empowerment go a...
October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative
For Capability BPO, employee engagement starts from the moment we recruit new employees. COPC’s performance improvement framework, which utilizes all...
September 2, 2022
Employee Engagement and Retention: Consider This
Contact center managers often attribute high attrition to unfulfilling tasks and a lack of professional advancement opportunities. A critical factor...
March 11, 2022
The Great Reinvention
Prepare to lead your organization through a tough labor market with: Insights into key drivers affecting labor markets Best practices...
July 23, 2021
COPC Inc. Supports FBC Asia Pacific with Employee Engagement Services
FBC Asia Pacific (FBC) prides itself on creating a healthy work environment for employees while delivering quick and world-class service....