The COPC Blog

December 2, 2024
The Hidden Cost of Ineffective Contact Center Technology

April 4, 2024
Contact Center Team Leaders: The Key To Engaged and Motivated Employees

April 4, 2024
Training and Development as an Employee Retention Strategy

April 4, 2024
Employee Engagement and Retention: Consider This

March 11, 2024
Leader’s Guide to Call Center Retention

January 15, 2024
Onboarding Best Practices: Reducing Attrition in the First 90 Days

November 29, 2023
6 Ways to Translate Company Values into Employee Engagement

November 14, 2023
The Role of Company Culture in Employee Engagement

October 16, 2023
Navigating Generational Differences in the Workplace

January 10, 2023
GUEST POST: Skyrocket the Customer Experience and Mitigate Financial Risk

November 18, 2022
GUEST POST: Talkdesk’s Market Feedback Aligns with COPC Inc. Employee Engagement Research

October 28, 2022
GUEST POST: Employee Engagement Research & Knowledge Management Software

October 25, 2022
GUEST POST: Keeping Employees Engaged and Empowered

October 24, 2022
GUEST POST: Recruitment and Staff Strategy as an Employment Engagement Initiative

March 11, 2022
The Great Reinvention

December 17, 2021
Why Your 2022 Human Resources Plan Needs to Include Mental Health

July 23, 2021