Class Listings
COPC Inc. offers a robust contact center and CX operations management training program. All courses are based on the COPC CX Standard, delivering sustained operational excellence.
Lean Six Sigma for Contact Centers Green Belt
Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.
Workforce Management
Balance customer demand, costs and employee needs with proven approaches in forecasting, planning, scheduling and real-time management.
Lean Six Sigma for Contact Centers Yellow Belt
Elevate operational processes by eliminating waste and reducing variation that will empower teams, streamline operations and enhance CX.
High-Performance Management Techniques
Equip frontline management with practical tools, strategies and processes to measure, monitor and improve their teams' performance.
Data Analysis for Contact Centers
Apply real-world data analytic skills to your CX operations to draw accurate conclusions and implement the right action plans.