Customer Experience Blog

Interview: Ian Aitchison on Qantas Talking Business

By Lezli Harrell in Customer Experience, Customer Satisfaction

Listen to Ian Aitchison, CEO, Asia Pacific, discuss how COPC Inc. helps companies in Australia make better decisions about their customer experience operations.

Ian was interviewed by Alan Kohler for the program Qantas Talking Business. Kohler is the founder of Business Spectator, a business news and financial commentary website. He is also the ABC’s finance reporter and founder of the online investing publication Eureka Report.

Qantas Talking Business is an inflight entertainment radio program. Each month for this program, Kohler interviews business leaders, entrepreneurs and innovators to discuss their expertise, business and careers.

Listen to Ian’s interview on Qantas Talking Business here:


Lezli Harrell

Lezli Harrell is Vice President, COPC Inc., and has served in many roles since joining the company in 2004. With more than 15 years of experience in contact center management and performance improvement consulting, much of her work has been in the areas of quality and customer satisfaction, helping clients achieve significant and sustained improvements in the customer experience and driving bottom-line growth. In addition, Lezli has developed and delivered training programs to clients worldwide, is a COPC Certified Auditor, and has been involved in performance improvement engagements in more than 10 countries. Prior to working with COPC Inc., Lezli managed operations for several third-party organizations, achieving management experience in balancing client performance expectations, customer satisfaction, and internal cost and revenue requirements. Lezli holds a Bachelor of Business Administration in Marketing from Texas Christian University.